Sr Customer Experience Analyst

1 semana atrás

Jundiaí, Brasil Continental Tempo inteiro

Your tasks
- Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets and customers in order to identify the specific CX needs.
- Manage the CX projects with internal stakeholders, suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan.
- Develop written and visual material related to CX initiatives.
- Dissiminate CX initiavies throughout our dealership and/or internal parties.
- Alocate time to be the CX specialist in our organization. Provide specific trainings to the dealership in face-to-face sessios when needed. Be avaliable to travel up to 30% of the time.
- Manage the CX KPIs, ensuring the projects and/or initiatives have a proper way to be measured (before implementation and after implementation).

**Profile**:

- Experience in CX policies and strategy creation
- Experience in consumer behavior studies and feedback/review tools
- Experience in the automotive segment: car dealerships, tire dealerships, auto service shops.
- MS-Office advanced userLMS, eLearning and Learning experience
- Traveling up to 30% of the time
- Advanced in English
- Advanced Spanish - desirable
- Project management methods

**Offer**:
About us

Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machinery, traffic and transportation. In 2022, Continental generated sales of 39.4 billion euros and currently employs around 200 thousand people in 57 countries and markets.

**Keyfacts**:

Job ID
**REF82763A**

Field of work
**Administration and Assistance**

Location
**Jundiaí**

Leadership level
**Leading Self**

Job flexibility
**Hybrid Job**
- Legal Entity
**Continental do Brasil Produtos Automotivos Ltda.

  • Sr Customer Experience Analyst

    1 semana atrás

    Jundiaí, Brasil Continental Tempo inteiro

    Your role Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets, and customers to identify specific CX needs. Manage CX projects with internal stakeholders, suppliers, and/or third-party companies. Ensure projects are well established and follow a feasible business plan. Develop written and visual materials...

  • Customer Care Analyst

    Há 4 dias

    Jundiaí, Brasil TriMas Packaging group Tempo inteiro

    Customer Care Analyst Company: Rieke do Brasil Embalagens Ltda. Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo BRA Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities Position Summary: This role is responsible...

  • Parts Sr, Analyst

    2 semanas atrás

    Jundiaí, Brasil Agco Tempo inteiro

    Job SummaryParts Sr, AnalystDate: Sep 23, 2025Location: Jundiaí, São Paulo, BRWorkplace Type: Hybrid/RemoteAt AGCO, we believe that when our employees succeed, our business succeeds.It's a people philosophy that we believe and invest in.We make sure all our employees – in every function, every geography and at every level – have the tools they need to...

  • F&P, Sr Analyst

    4 semanas atrás

    Jundiaí, São Paulo, Brasil AGCO Corporation Tempo inteiro

    Join to apply for the F&P, Sr Analyst role at AGCO CorporationGet AI-powered advice on this job and more exclusive features.OverviewAt AGCO, we believe that when our employees succeed, our business succeeds. It's a people philosophy that we believe and invest in. We make sure all our employees – in every function, every geography and at every level –...

  • F&P, Sr Analyst

    4 semanas atrás

    Jundiaí, São Paulo, Brasil AGCO Corporation Tempo inteiro

    Join to apply for the F&P, Sr Analyst role at AGCO Corporation Get AI-powered advice on this job and more exclusive features. Overview At AGCO, we believe that when our employees succeed, our business succeeds. It's a people philosophy that we believe and invest in. We make sure all our employees – in every function, every geography and at every level...

  • Parts Sr, Analyst

    Há 5 dias

    Jundiaí, Brasil AGCO Corporation Tempo inteiro

    Join to apply for the Parts Sr, Analyst role at AGCO Corporation . Get AI-powered advice on this job and more exclusive features. At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in. We make sure all our employees – in every function, every geography and at every level –...

  • Parts Sr, Analyst

    2 semanas atrás

    Jundiaí, Brasil AGCO Tempo inteiro

    Job Summary Parts Sr, Analyst Date: Sep 23, 2025 Location: Jundiaí, São Paulo, BR Workplace Type: Hybrid/Remote At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in. We make sure all our employees – in every function, every geography and at every level – have the...

  • Parts Sr, Analyst

    Há 3 dias

    Jundiaí, Brasil Agco Corporation Tempo inteiro

    Join to apply for the Parts Sr, Analyst role at AGCO Corporation.Get AI-powered advice on this job and more exclusive features.At AGCO, we believe that when our employees succeed, our business succeeds.It's a people philosophy that we believe and invest in.We make sure all our employees – in every function, every geography and at every level – have the...

  • Customer Success Analyst

    Há 7 dias

    Jundiaí, Brasil SN Resina Tempo inteiro

    Transforme momentos especiais em lembranças eternas! Estamos procurando uma pessoa especial para cuidar das nossas clientes e garantir que cada experiência seja única e memorável. Acompanhar pedidos desde a compra até a entrega Ser o elo entre cliente e nossa equipe de produção Enviar layouts para aprovação e tirar dúvidas Proporcionar atendimento...

  • Data Analyst

    1 dia atrás

    Jundiaí, Brasil Ryz Labs Tempo inteiro

    Join to apply for the Data Analyst role at Ryz Labs Remote position within Argentina & Uruguay Ryz Labs is looking for a Senior Data Analyst to join one of our clients. This Data Analyst will sit within the Analytics team within the larger Product org. This is a high-impact role where you will partner with leaders to define KPIs, own measurement and analysis...