
Sr Customer Experience Analyst
1 semana atrás
- Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets, and customers to identify specific CX needs.
- Manage CX projects with internal stakeholders, suppliers, and/or third-party companies. Ensure projects are well established and follow a feasible business plan.
- Develop written and visual materials related to CX initiatives.
- Disseminate CX initiatives throughout our dealership and/or internal parties.
- Allocate time to serve as the CX specialist within our organization. Provide specific face-to-face training sessions to the dealership when needed. Be available to travel up to 30% of the time.
- Manage CX KPIs, ensuring projects and initiatives have proper measurement methods before and after implementation.
- Experience in creating CX policies and strategies.
- Experience in consumer behavior studies and feedback/review tools.
- Experience in the automotive segment: car dealerships, tire dealerships, auto service shops.
- Proficient in MS Office; experience with LMS, eLearning, and Learning platforms.
- Willingness to travel up to 30% of the time.
- Advanced proficiency in English.
- Advanced Spanish skills are desirable.
- Knowledge of project management methods.
Ready to drive with Continental? Take the first step and fill in the online application.
About usContinental develops pioneering technologies and services for sustainable and connected mobility. Founded in 1871, the company offers safe, efficient, intelligent, and affordable solutions for vehicles, machinery, traffic, and transportation. In 2022, Continental generated sales of 39.4 billion euros and employs around 200,000 people across 57 countries.
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