Sr Customer Experience Analyst
2 semanas atrás
Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machinery, traffic and transportation. In 2022, Continental generated sales of 39.4 billion euros and currently employs around 200 thousand people in 57 countries and markets.
Job Description- Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets and customers in order to identify the specific CX needs.
- Manage the CX projects with internal stakeholders, suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan.
- Develop written and visual material related to CX initiatives.
- Dissiminate CX initiavies throughout our dealership and/or internal parties.
- Alocate time to be the CX specialist in our organization. Provide specific trainings to the dealership in face-to-face sessios when needed. Be avaliable to travel up to 30% of the time.
- Manage the CX KPIs, ensuring the projects and/or initiatives have a proper way to be measured (before implementation and after implementation).
- Experience in CX policies and strategy creation
- Experience in consumer behavior studies and feedback/review tools
- Experience in the automotive segment: car dealerships, tire dealerships, auto service shops.
- MS-Office advanced userLMS, eLearning and Learning experience
- Traveling up to 30% of the time
- Advanced in English
- Advanced Spanish - desirable
- Project management methods
Ready to drive with Continental? Take the first step and fill in the online application.
-
Controlling Analyst
Há 2 dias
R. Hilda Del Nero Bisquolo - Jardim Florida, Jundiaí - SP, -, Brazil Continental Tempo inteiro R$5.000 - R$15.000 por anoCompany Description About Continental:Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company provides safe, efficient, smart and affordable solutions for vehicles, machinery, traffic and transportation. In 2021, Continental generated sales of...
-
Digital Solutions Supervisor
2 semanas atrás
R. Hilda Del Nero Bisquolo, - Jardim Florida, Jundiaí - SP, -, Brazil Continental Tempo inteiro R$80.000 - R$120.000 por anoCompany Description Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and...
-
Sr. Customer Success Analyst
Há 5 dias
Brazil CAI Software, LLC Tempo inteiroTitle: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications ’s integrated and automated software offerings and point solutions are designed...
-
Sr. Customer Success Analyst
Há 4 dias
Brazil CAI Software, LLC Tempo inteiroTitle: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications's integrated and automated software offerings and point solutions are designed to...
-
Sr Customer Experience Analyst
Há 4 dias
Jundiaí, Brasil Continental Tempo inteiroJob Description Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets and customers in order to identify the specific CX needs. Manage the CX projects with internal stakeholders, suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan. Develop...
-
Sr. Customer Success Analyst
Há 6 dias
Brazil CAI Software, LLC Tempo inteiroTitle: Sr. Customer Support AnalystBusiness Unit: Graphic CommunicationsLocation: Brazil, RemoteGraphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications’s integrated and automated software offerings and point solutions are designed to...
-
Sr Customer Experience Analyst
2 semanas atrás
Jundiaí, Brasil Continental Tempo inteiroYour role Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets, and customers to identify specific CX needs. Manage CX projects with internal stakeholders, suppliers, and/or third-party companies. Ensure projects are well established and follow a feasible business plan. Develop written and visual materials...
-
Sr Customer Experience Analyst
Há 2 dias
Jundiaí, Brasil Continental Tempo inteiroYour roleConstant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets, and customers to identify specific CX needs.Manage CX projects with internal stakeholders, suppliers, and/or third-party companies.Ensure projects are well established and follow a feasible business plan.Develop written and visual materials related...
-
Customer Experience Business Analyst- Brazil
3 semanas atrás
São Paulo, SP, Brasil Keeta Tempo inteiroWe're Hiring: Customer Experience Business Analyst! Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
-
Customer Experience Business Analyst- Brazil
3 semanas atrás
São Paulo, SP, Brasil Keeta Tempo inteiroWe're Hiring: Customer Experience Business Analyst! Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
