Sr. Implementation Analyst

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

**Job Description**:
This is a client facing and an individual contributor role responsible for managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

**Essential Functions**:

- Provide implementation and configuration support to assigned Visa clients and/or in assigned market; meet all milestones and deliverables in a timely manner; Ensure customer expectations are met and exceeded
- Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact
- Manage non-routine processing and change requests, as well as support customer initiatives
- Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programs
- Act as approver for other analysts on client program changes
- Prepare and maintain detailed project plans, status reports, and issues logs in support of client projects and/or initiatives
- Build and enhance positive working relationships with Visa clients and internal stakeholders
- Represent customer system and operational requirements to internal Visa organizations
- Coordinate internal Visa resources to ensure delivery on commitments
- Report customer project accomplishments and deliverables to management monthly
- Provide training to internal and/or cross-functional teams and external clients, as applicable
- Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction

**Qualifications**:
Basic Qualifications:

- 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
- Excellent time management, organization, and planning skills are essential
- Excellent verbal, written, presentation and interpersonal skills are required
- Demonstrate ability to articulate complex technical terms or processes into business language
- Able to set priorities, influence others, and manage customer expectations
- Demonstrate success in customer relationship management
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
- Working knowledge of client business drivers as it relates to their operations and processing services
- Must speak fluent English and Spanish

Preferred Qualifications:

- 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Proven global project management experience
- Fluent in Portuguese

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.