Policy & Programmes Manager, Content & Creator

Responsibilities
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The TikTok Commerce Governance and Experience is a global team responsible for ensuring our platform is safe and trustworthy for not only users but also partners and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. Governance and Experience is a global team responsible for ensuring our platform is safe and trustworthy for not only our users, but also partners and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced individual contributor to own our creator and content governance policy in Brazil.

What You'll Do
- Develop strategies and policies covering content and creator governance, to adhere to local cultures, regulations, nuances.
- Develop strategies and policies for overall content and creator account health, violations, rewards, penalties, etc.
- Develop strategies and policies to mitigate risks, monitor, and raise the overall content ecosystem quality and personalized recommendations
- Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them
- Collaborate with cross-functional stakeholders to develop and launch relevant strategies and policies from end-to-end
- Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation
- Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health
- Communicate and conduct training in regards to new strategies and policies, to ensure their effective implementation
- Troubleshoot and resolve high-priority emergency cases that may arise

**Qualifications**:
Who We're Looking For
- Bachelor's degree or above
- Solid practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritised
- Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans
- Familiarity with compliance and ecosystem management - as well as strategic business sensitivity - will be advantageous
- Familiarity with the content ecosystem and/or social media content landscape will be advantageous
- Excellent written and verbal communication skills in English & Brazilian Portuguese, demonstrating effective, clear and professional written and oral communication.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.