Partner Solutions Manager, Creators

Há 7 dias

Sao Paulo, Brasil Meta Tempo inteiro

The Content & Community Partnerships team works with partners across entertainment, creators, public figures, news, sports, community leaders and nonprofits across the family of apps. The team is focused on helping build and grow innovative and meaningful content and community engagement experiences and businesses that deliver sustainable value for our partners in the form of audience, advertising revenue, and conversions. The team works on a wide range of product initiatives, including: Watch, Live, IG Video, Reels, Partner Monetization, and more. The team also provides horizontal support across these areas for deals, content strategy and planning, audience development, product marketing, creative strategy, scaled outreach, and company-wide efforts like cultural relevance, IP regulation, racial justice initiatives and curation.Meta is seeking to grow it Partner Solutions team within the larger Creator Partnerships organization. The Creator Partnerships team at Facebook works closely with the leading content creators in the world, including creators & public figures. This role will focus on working with Creators building programs that drive product adoption and business value. The role will work closely with Strategic Partner Managers, Product Teams, Marketing, Data Analysts, and Media Operations to help our partners unlock business value across Meta's family of apps (Facebook, Instagram, WhatsApp and more).

**Partner Solutions Manager, Creators Responsibilities**:

- Become an expert in the support and solutions experience for Creators
- Use market specific knowledge, signals and insights to improve the support of our Creator partners in the Latin American market
- Proactively advocate for partners and push issues toward resolution
- Respond to Strategic Partner Managers and Central Team inquiries with high quality, speed, empathy and accuracy
- Document internal communications using our tools
- Use your problem solving skills to prioritize and resolve complex tasks
- Work alongside with internal teams, investigate and resolve issues reported on Facebook and Instagram such as requests for account and product support

**Minimum Qualifications**:

- Ability to analyze data to tell a story and make recommendations
- Experience with Social Media, specially Facebook and Instagram
- Bachelor's degree or equivalent experience
- Advanced English
- 3+ years of experience on the Creators Industry as account manager, digital marketing, social media or project management

**Preferred Qualifications**:

- Experience in programming language and analytical tools a plus (Excel, SQL, Tableau, etc)
- Strategic thinker with strong analytical and creative problem-solving skills
- Spanish

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