Commerce - Head of Logistics

Responsibilities
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our global logistics team, together we can enchance our ecosystem that is innovative, secure and intuitive for our users.

**Responsibilities**:

- Overseeing the logistics operation in Brazil, including (but not limited) to courier delivery, fulfillment warehouses, reverse logistics, reverse warehousing.
- Responsible for end to end logistics performance in different logistics models.
- Develop and manage key strategic relationships with partners, including 3PLs and logistics providers. As the SOP owner, oversee operational performance indicators (KPIs), conduct deep root-cause analyses of issues, and provide feedback on expected solutions and their business impact. Offer short-term support to the business as needed while working toward long-term solutions, and drive results through to the deployment of changes.
- Conduct market and industry research, develop operational plans to address issues. and hedge risks caused by market or policy changes if needed.
- Manage day-to-day operations with a proven track record of driving high performance and continuous team improvement.

**Qualifications**:
**Minimum Qualifications**:

- Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, operation management background
- At least 5+ years of working experience in logistics, experience in an E-commerce platform is a plus.
- Solid working experience and relationships in 3PL management, preferably with courier(s) in Brazil.
- Excellent understanding of any segment of logistics operation, including (but not included to) data integration, first-mile pickup, parcel sorting, line haul, courier delivery, return process, import clearance.

**Preferred Qualifications**:

- Fair understanding of eCommerce marketplace operation and governance policy
- Excellent communication skills with the ability to secure alignment
- Self-motivated and results driven, analytical and data driven
- Proficiency in Portuguese and English

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.