Epc Customer Solutions Architect

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Within Nokia, you will be part of Customer Services team, covering customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generating revenue and increasing customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Architecture (ART) covers the development of end-to-end solution architecture designed to meet specific needs and works as a part of a customer team. Contains the definition of an architecture which comprises an integration design and specification of products and / or services which makeup the solution.

**What you will learn and contribute to**

Are you passionate about solving problems?
As part of our team, you will:

- Develop customer specific architecture in dedicated area of competence.
- Identify the BG's involved and coordinate cross-BG activities for initial phase of solution development.
- Capture and manage the functional and non-functional requirements by using industry best practices.
- Understand and capture the critical inputs of stakeholders, and translate them into effective requirements and solutions.
- Specify and design effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective.
- Develop the full scope of the solution, working across organizations to achieve workable solutions.
- Research, design, plan, develop and evaluate an effective solution in specialized domains to meet customers' requirements and outcomes, thanks to high as well as low level design of architecture.
- Develop the full scope of the solution, working across organizations to achieve workable solutions.
- Contribute to strategic decisions within professional area.
- Solve complex problems based on sophisticated analytical thought and complex judgment.
- Contribute to development of concepts to determine professional direction of own organisational unit.
- Act as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.
- Often lead functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.

**Your skills and experience**
- Expert knowledge on mobile networks and functionality of EPC Core Network Technologies: GGSN, SGSN, S-GW, P-GW and MME (from Nokia and/or other vendors).
- Excellent knowledge of GSM/GPRS and 2G/3G/4G/5G networks and interfaces
- Defines HLD, LLD, IP Planning and related documentation to deliver an EPC Network design.
- Responsible to test the designed solutions in a Lab and/or a pilot implementation. Also supports on Implementation team if required during a rollout.
- Experience of Packet-Core/EPC networks, routing and signaling; knowledge of GSM/Registers/VoLTE and GSM/GPRS call flow concepts with all core nodes including but not limited to Gb, Gr, Gn, Gi, Gx, Gy,Gz interfaces.
- Experience on commissioning/instantiation, integration, and troubleshooting of Nokia ATCA SGSN/GGSN and virtualized solutions (CMM/CMG). Other Packet Core products and Cloud environment are desirable.
- Knowledge of adjacent third-party NE’s: Infoblox DNS, Checkpoint FW, Juniper and Cisco Routers/Switches.
- Strong knowledge and experience in Core services and customer interface preferred. NI/Care

Beyond technical skills and experience:

- Team player and knowledge sharer, with excellent written and verbal communications skills in English and fluent Spanish or Portuguese.
- Individual contributor who demonstrates initiative.
- Act with independence and discretion in routine matters.
- Strong knowledge and experience in Technical Support Services and customer interface.
- Excellent communication, management, and leadership skills, both internally and oriented to customer at high level management.
- Abili