Field Hardware Technician

1 semana atrás

Brasília, Brasil SterlingTech Tempo inteiro

Are you a skilled Hardware Technician with a passion for providing exceptional customer support, problem-solving, and expertise in servers, storage, and networking? If so, we have an exciting opportunity for you to join our team to work in the field. We are currently seeking both Junior and Senior Technicians, who can excel in delivering top-notch service and maintaining both our clients' critical hardware infrastructure and our own infrastructure.

**Key Responsibilities**:

- Provide on-site and remote support for customers in resolving hardware and software issues.
- Perform regular maintenance on servers, hardware, and networking equipment to ensure optimal performance.
- Install, configure, and upgrade hardware components.
- Communicate effectively with clients to understand their technical needs and provide expert recommendations.
- Document all support activities, solutions, and maintain accurate records.

**Qualifications**:

- Some experience in IT tech support and customer service.
- Knowledge of servers, storage, and networking.
- Strong problem-solving skills and a willingness to learn.
- 3+ yrs proven experience in hardware and software support, with a focus on servers, storage, and networking.
- Excellent understanding of server management, hardware maintenance, and network troubleshooting, phone support and ticket management.
- Strong customer service and communication skills.
- Certifications in relevant technologies (e.g., CompTIA, Cisco, Microsoft) are a plus.
- Bachelor's degree in a related field or equivalent work experience is preferable.

**Job Types**: Full-time, Part-time

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