Customer Support Agent with French and English

Há 6 dias

Rondônia, Brasil Genesis Tempo inteiro

We are currently seeking a **Customer Support Agent** for a full-time contract position from **October** to **February**.

**Our client is a global leader** in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to **500,000 personalized products daily**, reaching millions of customers through **20+ of our own online shops** and **1,000+ external shops.**

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading

**Your future responsibilities include**:

- Resolving all inbound and outbound support requests according to our internal guidelines,
- Escalating tickets to mentors and team leaders if necessary,
- Giving feedback on processes and ideas to improve customer satisfaction,
- Special tasks optional for experienced agents (e.g. Social media support, reputation management, etc.).

**Needed experience & skills**:

- Proficiency in the French language (B2/C1), as well as fluency in the English language B2-C1 level, is required,
- Promising multitasking abilities to keep up with the pace of our dynamic workplace,
- The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues,
- The ability to work with mínimal supervision, allowing you to bring your unique talents to the table,
- Strong computer skills to keep up with our technology and processes,
- An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.

**Work with EverHelp is about**:

- Ability to work fully remotely,
- A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
- Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

**Submit your resume and join our team

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