Platform Due Diligence Agent

**Company Description**
Wise is a global technology company, building the best way to move and manage the world’s money.
**Min fees. Max ease. Full speed.**

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
**For everyone, everywhere.**

More about **our mission** and **what we offer**.

This role is a unique opportunity to have an impact on Wise’s mission, grow as an agent in the compliance field, help millions of people around the world save money, and drive growth on the Wise Platform. You will also develop an in-depth understanding of Wise’s business model and foster relationships with teams across the company as you work to help them understand Due Diligence risk exposure and mitigation strategies.

Under KYC's newest Platform Pillar team called 'Platform Due Diligence', your mission is to support Wise due diligence needs for our Customers of Wise's Platform Partnership initiative according to Wise’s internal risk-based approach, appetite, and policy.

**Your mission**:
You will be a member of Wise’s Partnerships team to help provide skilled onboarding support to customers of Wise Partners who utilize Wise's platform/API services.
- Ensuring that we offer an excellent due diligence support and onboarding experience specialized attention for platform end-customers
- Reviewing CDD/EDD documents, as well as communicating alongside various departments to guarantee an optimal speed for transfers
- Identifying, gathering data to supporting and escalating product issues (bugs)
- Helping to improve existing processes by providing daily feedback to specialists or team lead (onboarding, tooling, training, mentoring)
- Working with other Due Diligence teams to expand Platform DD coverage to all necessary regions
- Having a deep understanding of different platform building blocks, verification models, customer models, country risks and regulatory requirements across multiple geographies
- Performing Due Diligence on existing, new and/or potential platform end-customers based on risk mitigation controls and certain trigger events
- Providing guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate
- Assessing Risk level of referred profiles that may or may not meet the risk criteria expected from escalations, collaborating with appropriate stakeholders
- Keeping up to date with updates and changes in Wise’s internal risk-based approach to KYC/CDD

**Qualifications**
- You have 1-3 years of experience with financial crime, KYC/CDD, and/or operational processes in a financial or compliance space. (Dealing with business accounts is a plus)
- You have strong knowledge of financial crime KYC/CDD operational processes (Other FinCrime teams knowledge is a plus)
- You have excellent written and verbal English, other languages are a plus
- You have excellent organizational skills, attention to detail, ability to multi-task, and self-organized
- You have strong knowledge of Wise internal tooling
- You are a strong communicator with passion to build and manage cross-team relationships;
- You're punctual, independent, self-starter with the drive to get things done
- You have strong analytical skills to identify risks associated with verification, as well as areas of processes in need and is quick to communicate and level up the team on the same
- You are able to synthesize complex requests from multiple parties into tangible deliverables within relevant deadlines
- You understand Wise products and verification models well, know how to differentiate customers by use case and to clearly communicate details, needs and reasons surrounding customer onboarding status

**Additional Information**
- This is a hybrid position located in Sao Paulo, and not fully remote. You must be able to commute to the office or open to relocation
- You must already be legally authorized to work in São Paulo, Brazil

**Benefits**:

- Salary for this role is**6700 BRL per month, plus benefits, and RSUs.
- RSU’s in a rapidly growing company
- Flexible working model - During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
- An annual self-development budget
- Health and dental allowance for you and your dependents
- Company-paid: Life Insurance, and an EAP program- ️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
- ️ A paid 6-week sabbatical leave after four years
- 18-weeks of paid parental leave, after a year with us and child care assistance
- Transportation vouchers
- Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
- ️ Tot