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Senior Customer Success Manager
3 semanas atrás
**At Nethone we create a team of friendly, flexible and open-minded technology enthusiasts.**:
Our mission is to make purchasing online safer and simpler. To achieve that we leverage deep user profiling and cutting-edge machine learning models.
Our clients include Farfetch, Grover, Azul, Polish Airlines LOT, Booksy, Ramp Network and ING.
Working with high profile companies across multiple sectors and geographies, Nethone enables clients to run their businesses safely and efficiently, increasing their revenues and their end-clients' satisfaction. We continually monitor cybercrime trends and techniques to stay ahead of fraudsters and provide our clients with the best possible anti-fraud solutions.
Are you willing to join our ambitious team of self-starters with the drive to get quality things done?
Join us and let's build Nethone together
**About the role**:
Nethone is looking for a highly-talented and experienced Customer Success Manager focusing on our customers from the Brazilian market, as well as global ones.
Our CS dream team is a team of experts, we are able to provide a unique level of service and inspiration to our customers. We are an empathetic and passionate team that enjoys teamwork and taking on new challenges.
Your goal will be to drive high levels of customer adoption, satisfaction, and expansion of the use of Nethone's product. To achieve this you will work closely with customers to understand their business needs and ensure they are fully leveraging Nethone's solution to generate value. You will also work with various teams at Nethone to effectively prioritize and deliver on customer needs.
If you're the kind of person that loves to get stuff done, collaborate with colleagues all over the world and is interested in joining a fast-growing global startup that brings huge value to its customers, join us
**What will you be responsible for?**:
- Own the relationship with Nethone's customers by establishing, strengthening, and managing the relationship.
- Be the primary point of contact for our customers
- Support our customers in effectively using Nethone's product, coordinating internal resources to troubleshoot and solve any arising issues
- Manage customer on-boarding to ensure effective ramp up of our product usage
- Perform in-depth analysis of the most productive ways our customers can utilize Nethone's solution
- Coordinate and conduct periodical business reviews for largest customers
- Collect customer feedback and work with Product Management to keep our product offering aligned with customer needs
- Collaborate with our sales team to identify renewal concerns and cross/up-sell opportunities
- Continuously manage customer issues and satisfaction
**What do we expect from you?**:
- 2+ years of B2B SaaS customer support/success, account management or consulting experience working with accounts of various sizes
- Knowledge in online payment/risk or fraud management would be a perfect fit
- Fluent Portuguese and English
- High sense of ownership and proactivity
- Strong customer-facing and presentation skills
- High prioritization skills and process orientation
- Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team
- Superb written and verbal communication skills
- Positive attitude, empathy and high energy
**Nice to have**:
- Knowledge of Spanish language
***Our Assets**:
**Unique product**:
- Mission-driven business
- Proprietary anti-fraud solution and cutting-edge, Machine Learning models
- Clients from multiple sectors
**Social benefits**:
- Remote-first organization (work from wherever you want)
- Participation in the company's Phantom ESOP (long-term bonus program allowing you to participate in the growing value of Nethone)
- Contract flexibility (Contract of employment or B2B - you choose)
- 26 days off
- Private medical insurance (Medicover)
- Multisport Plus card
**Self development**:
- Internal incentive program
- Regular feedback sessions with Team Leader and C-level
- Personal Development program - build your career
**Casual atmosphere**:
- Truly international team (10+ countries)
- Team building events (online and offline)
- Budget for team meetings
**Data processing**
**Please note that consents for data processing below can be withdrawn at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.**
**Click **here** for more info.
