Assistente de Agendamento de Serviços

Há 6 dias

Barueri, Brasil Agilent Technologies Inc. Tempo inteiro

Provides administrative support in support organization to support personnel, including call management, documentation creation and office automation assistance May routinely provide support to remote team members. Responds to customer inquiries, acts as liaison with product divisions and other internal entities. Works on administrative assignments with clearly defined objectives.Performs routine clerical services/ support administrative duties using prescribed procedures.Solves problems which are limited in scope and complexity.

**Qualifications**:

- an you coordinate schedules in a dynamic environment and communicate the plan effectively? Work as a Service Scheduling Coordinator with a talented team that exhibits Agilent service organization's core values of: Speed; Focus; Accountability; Uncompromising Integrity; Innovation & Contribution; Trust, Respect & Teamwork

A Successful Person In This Position Will
- Be accountable for scheduling the right resource to meet customer need
- Thrive in a dynamic and fast paced work environment
- Communicate and keep customers updated regarding the status of on-site visits
- Treat customer issues with prompt attention and an exceptional level of professionalism
- Behave in a manner that results in a positive customer experience
- Keep accurate and timely records of resource availability and commitments
- Document handling of each service call accurately and in a timely manner in the service database
- Demonstrate sound business judgment when prioritizing and managing competing priorities
- Interact with District Managers to understand the service strategy for the district.
- Some experience in service scheduling or customer facing experience is a plus.
- Have a Customer First Attitude
- Be comfortable adapting to changing technology
- Possess excellent written and verbal communication skills (portuguese and english)
- Demonstrate strong planning, coordination, and organizational skills
- Be detail oriented, multi-tasker who can work with interruptions
- Demonstrate effective interpersonal and cross-functional collaboration skills
- Communicate effectively at all levels of the organization
- Take ownership, problem solve, and drive resolution of each situation
- Have negotiation skills to deal with involved parties to find the best solution balancing customer and business interests
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: No

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: No End Date

**Job Function**: Services & Support

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