Assoc. Spclst

Are you passionate about technology and eager to make a difference in a dynamic and innovative environment? Join our company, a premier research-intensive biopharmaceutical company, where you will play a crucial role in supporting our IT infrastructure. As an IT Support Specialist/Technician, you will be at the forefront of ensuring seamless operations and providing exceptional support to our users and stakeholders.

**Responsibilities**:

- Adept at managing and cultivating stakeholder relationships
- Address user requests and redirect them to the relevant IT team members or carry out interventions independently
- Comply with information system security instructions
- Support shopfloor IT by sustaining the environment and resolving incidents
- Deploy new devices on the shopfloor, including computers, IoT devices, and manufacturing devices with network capabilities
- Maintain an up-to-date inventory of assets and manage their lifecycle
- Document all activities thoroughly
- Communicate effectively with users to understand and resolve their problems
- Provide guidance, information, and user training as needed
- Register and follow up on new equipment
- Manage software licenses
- Repair and perform preventive maintenance on all computer equipment
- Manage spare parts inventory
- Oversee daily operations, including backups, restores, data archiving, and maintenance of user configurations

**Qualifications**

**Required**:

- Bachelor's degree
- Advanced English
- Proficiency in Microsoft 365 environment
- Experience with various types of cabling
- Knowledge of hardware and software equipment, including PCs, routers, hubs, switches, and printers
- Working knowledge of network protocols
- Experience with Windows-based computing (from XP to 10)
- Strong analytical capabilities to diagnose the origin of breakdowns or malfunctions, including network congestion
- Ability to configure network hardware
- Ability to perform network maintenance
- Adherence to on-site rules
- Compliance with safety instructions

LI-DNI

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Not Applicable

**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Job Posting End Date**:
03/4/2025

**Requisition ID**:R337907