Vendor Operations Manager, Technical Support

Há 15 horas

Sao Paulo, Brasil Google Tempo inteiro

**Mexico City, CDMX, Mexico; São Paulo, State of São Paulo, Brazil**.
**Minimum qualifications**:

- Master's degree in Business Administration or equivalent practical experience.
- 15 years of experience in technical services, specifically in service delivery.
- 5 years of experience in vendor or operations management.
- Ability to speak and write in English and Spanish or Portuguese fluently.

**Preferred qualifications**:

- Certification in Google Cloud.
- Experience collaborating with executive stakeholders across a large, global organization, and executing complex strategic and operational initiatives.
- Experience with strategy and change management in a demanding and fast-paced environment.
- Experience with spreadsheet software and SQL.
- Ability to influence without direct authority, drive change at all levels within an organization, and build working relationships.
- Excellent operational, data-driven decision making, problem-solving, project management, and communication skills.

**About the job**:
As a Vendor Operations Manager, you will be responsible for all extended workforce needs across Google Cloud, including but not limited to extended workforce strategy, vendor partner selection, governance, operations and performance management. You will partner with all Google Cloud teams in Support, Learning, Sales, and Engineering to set up new vendor engagements and improve existing ones.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Oversee a large vendor network distributed across different suppliers and sites. Own and manage the relationships with the vendor service providers, partnering closely with suppliers and internal Google Cloud teams to ensure high quality output and successful customer outcomes.
- Lead regular business reviews ensuring sites are meeting/exceeding goals.
- Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders to overcome operational challenges.
- Understand end-to-end processes impacting the operation (i.e., finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
- Act as the escalation point for internal and external escalations regarding performance, and/or supplier relationship.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

  • Vendor Operations Program Manager

    2 semanas atrás

    Sao Paulo, Brasil Facebook App Tempo inteiro

    Meta's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new...

  • Vendor Operations Program Manager

    Há 3 dias

    Sao Paulo, Brasil Meta Tempo inteiro

    Meta's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new...

  • Manager, Technical Support

    2 semanas atrás

    São Paulo, São Paulo, Brasil Docusign Tempo inteiro R$104.000 - R$130.878 por ano

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Technical Manager

    2 semanas atrás

    São Paulo, Brasil MGI Tempo inteiro

    Technical Manager & Field Support - LatamApply for the Technical Manager & Field Support - Latam role at MGI. About UsMGI is at the forefront of genomics innovation, delivering high-quality genetic sequencers and advancing life sciences research. We are dedicated to creating affordable, effective healthcare solutions and expanding regional operations across...

  • Technical Manager

    1 semana atrás

    São Paulo, Brasil MGI Tempo inteiro

    Technical Manager & Field Support - Latam Apply for the Technical Manager & Field Support - Latam role at MGI. About Us MGI is at the forefront of genomics innovation, delivering high-quality genetic sequencers and advancing life sciences research. We are dedicated to creating affordable, effective healthcare solutions and expanding regional operations...

  • Technical Operations Manager, Data Center Tech

    1 semana atrás

    São Paulo, São Paulo, Brasil Google Tempo inteiro R$90.000 - R$120.000 por ano

    Minimum qualifications:Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.7 years of experience in Electrical, Mechanical/HVAC, or Controls/Automation experience in an industrial/commercial environment.5 years of experience in a data center or facilities environment....

  • Technical Manager

    4 semanas atrás

    São Paulo, Brasil buscojobs Brasil Tempo inteiro

    ABOUT US MGI is at the forefront of genomics innovation, delivering high-quality genetic sequencers and advancing life sciences research. We’re dedicated to creating affordable, effective healthcare solutions and expanding regional operations across the Americas. Ready to make an impact in life sciences and healthcare? Join us on this exciting journey...

  • NGS Scientific

    Há 3 dias

    São Paulo, Brasil MGI Tempo inteiro

    NGS Scientific & Technical Operations Manager – LATAM MGI is at the forefront of genomics innovation, delivering cutting‑edge sequencing technologies and advancing life sciences research worldwide. We are dedicated to enabling affordable, effective healthcare solutions and expanding our impact across the Americas. If you’re passionate about genomics,...

  • Learning Services Vendor Operations Lead

    Há 3 dias

    Sao Paulo, Brasil Google Tempo inteiro

    **Mexico City, CDMX, Mexico; São Paulo, State of São Paulo, Brazil**. **Minimum qualifications**: - 8 years of experience in vendor management, program management, or vendor strategy - Experience in outsourced IT/Engineering services operations - Experience engaging with and managing executive stakeholders - Experience managing programs in outsourced...

  • Partner Program Manager

    1 semana atrás

    Sao Paulo, Brasil TikTok Tempo inteiro

    TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community. The Global Partnership...