Vendor Operations Program Manager
Há 16 horas
Meta's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Meta are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.Product and Service Operations (PSO) mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on Meta by ensuring they have the tools needed to succeed. We embrace a culture of innovation, ownership and accountability and are uniquely positioned at the intersection of product and service. This allows us to partner with teams across Meta to drive our business forward by representing the voice of the community to improve their experience, implementing in-product solutions, enhancing customer support operations, combining quantitative with qualitative signals to drive product launches, focusing on data management and scaling measurement outcomes.The PSO Vendor Management team is seeking a Program Manager, Vendor Operations who is passionate about providing a world-class client experience with Meta's business and marketing solutions. This Program Manager will be responsible for collaborating with a variety of internal teams to design service offerings, delivering exceptionally high service quality through third party contact center partners, and driving continuous improvement of service processes.This position is full-time and located in our São Paulo, Brazil office.
**Vendor Operations Program Manager Responsibilities**:
- Manage service operations workflow delivery for a large-scale vendor workforce (call center operation), while monitoring progress against goals and managing operations to meet and exceed KPIs.
- Drive continuous improvement efforts to enhance operational performance and client experience by partnering with internal business partners.
- Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth.
- Drive exceptional service quality through reinforcing high standards and coordinating cross-team quality assurance and efficiency efforts.
- Strong collaboration especially with other Program Managers and ability to work with a variety of internal/external, local/global stakeholders and remote teams, through the exchange of best practices, alignment of processes and prototyping of new initiatives.
- Manage capacity planning for large multi-skilled teams, working with key business stakeholders to define staffing plans and manage resourcing to execute against operational targets and achieve business objectives.
- Coordinate the planning and staffing of new workflow launches, updates and migrations.
**Minimum Qualifications**:
- 6+ years experience in an operations (outsourcing call center type) role.
- Self starter, capable of working as part of a global, cross-functional team.
- Experience with both front-office and back-office customer support environments.
- BA/BS or equivalent 4 year university degree.
- Excellent analytical skills with a proven record in complex problem solving situations using data.
- Excellent large-scale program management, communication, stakeholder management, negotiating and influencing skills with a strong track record of achieving engagement from senior and cross-functional stakeholders.
**Preferred Qualifications**:
- COPC (or similar) certifications.
-
Program Manager
2 semanas atrás
Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroBachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience with basic web-based tools and products like...
-
Partner Program Manager
4 semanas atrás
Sao Paulo, Brasil TikTok Tempo inteiroTikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.The Global Partnership...
-
Payroll Vendor Manager
2 semanas atrás
Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiroA keen interest in contract law and the financial, business, operational and end user impact - Exceptional attention to documenting, monitoring and modification of fine detail within contracts, similar documentation and day to day activities - Strong written and verbal communication - Strong communication and negotiation skills - The ability to meet...
-
Partner Operations Manager
Há 6 dias
Sao Paulo, Brasil TikTok Tempo inteiroTikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Global Partnership...
-
Program Manager
Há 17 horas
Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroExperience building processes, project management, and schedules - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Experience defining program requirements and using data and metrics to determine improvements - Experience in defining and executing against program timeline &...
-
Vendor Program Manager Lac
Há 3 dias
São Paulo, Brasil Td Synnex Brasil Ltda Tempo inteiroThe Vendor Program Manager will be responsible for developing and implementing strategic market and product line business plans, analyzing market data, leading vendor quarterly business reviews, and acting as the business owner for assigned vendor technology or product line.You will be seen as the go-to person for supporting vendor strategies and...
-
Vendor Program Manager LAC
Há 2 dias
São Paulo, São Paulo, Brasil TD SYNNEX Brasil Tempo inteiro R$90.000 - R$120.000 por anoTheVendor Program Managerwill be responsible for developing and implementing strategic market and product line business plans, analyzing market data, leading vendor quarterly business reviews, and acting as the business owner for assigned vendor technology or product line.You will be seen as the go-to person for supporting vendor strategies and go-to-market...
-
Vendor Program Manager LAC
Há 6 dias
São Paulo, São Paulo, Brasil TD SYNNEX Tempo inteiro R$90.000 - R$120.000 por anoThe Vendor Program Manager will be responsible for developing and implementing strategic market and product line business plans, analyzing market data, leading vendor quarterly business reviews, and acting as the business owner for assigned vendor technology or product line.You will be seen as the go-to person for supporting vendor strategies and...
-
Vendor Account Manager, Cross Border
2 semanas atrás
São Paulo, Brasil Amazon Tempo inteiroDESCRIPTION As an Vendor Account Manager You will utilize a wide range of skills and work across major functional areas such as, selection, catalogue quality, buying, inventory management, finance, operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer...
-
Vendor Performance Manager
1 semana atrás
São Paulo, Brasil Google Tempo inteiro**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 13 years of experience in sales, sales operations or business strategy; managing a sales operations team. - 13 years of experience working with executive stakeholders and developing sales strategies or managing cross-functional initiatives. **Preferred...