Vendor Manager

Há 16 horas

São Paulo, Brasil Kaizen Gaming Tempo inteiro

**We are Kaizen Gaming**

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?

**About the Role**

This role is a crucial part of our Operations teams, supporting multiple verticals but most notably Customer Success. The **Vendor Manager** will be directly responsible for managing and evolving the partnership with both existing and new BPOs (Business Process Outsourcers), leveraging global partnership experience to drive local success. This individual will enhance contracting efficiency, ensure commercial competitiveness and parity, and oversee high-level contractual performance. The Vendor Manager will work closely with Operations Managers who handle the day-to-day activities of BPO operations. Additionally, this role is key in improving forecasting accuracy and ensuring the delivery of the contracted headcount through our BPO partners.

**What you will bring**:

- Minimum 4 years of experience working in roles involving BPO management;
- Proven background in dealing with contracting management and area and operations P&L tracking;
- Minimum 2 years working in customer support related functions, with good expertise on BPO support services;
- Demonstrated knowledge in workforce management and forecasting;
- Experience dealing with BPO commercial negotiation and growth;
- Experience optimizing BPO operational efficiency;
- Experience managing BPOs in a customer support environment.

**Responsibilities**:

- Manage and negotiate contract terms and next steps, including detailed clause discussions;
- Lead short-term (30/60/90 day) forecasting and optimize headcount distribution across BPOs;
- Address and resolve any escalations related to contractual clauses;
- Oversees bonus and penalty policies with monthly achievement tracking;
- Use contracting and commercial levers to drive stable and efficient operations; design and manage performance-related clauses such as bonus and penalties;
- Monitor budget usage across all BPOs within the Operations team, providing insights and solutions for cost efficiency;
- WFM/Forecasting: Own forecasting accuracy and ensure 100% delivery of contracted services and headcount

**Kaizen Gaming Perks**
- Hybrid way of working
- A buddy will support you with your onboarding
- Competitive pay and bonus scheme- ️ Private health insurance for you and your family
- Monthly meal allowance- Developmental 360° feedback framework
- Unlimited access to Udemy & continuous training

LI-Hybrid

LI-NK1

**Recruitment Privacy Notice**

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

  • Intern (Vendor Manager)

    2 semanas atrás

    São Paulo, São Paulo, Brasil TransPerfect Tempo inteiro R$30.000 - R$60.000 por ano

    The intern will form part of our Vendor Management department and will support and assist our Production teams with their vendor capacity needs. This department is responsible for all vendor management, engagement and certification processes. They manage TransPerfect´s freelance community comprised of thousands of specialists (translators, proofreaders, DTP...

  • Wireless Vendor Manager, Wireless

    Há 6 dias

    São Paulo, Brasil Amazon.com Tempo inteiro

    DESCRIPTION Amazon Brazil is looking for a dynamic vendor manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. As a vendor manager, you will report to the head of vendor management and be responsible to develop relationships with several...

  • Intern (Vendor Manager)

    2 semanas atrás

    São Paulo, São Paulo, Brasil Perfect Fit Tempo inteiro R$20.000 - R$30.000 por ano

    The intern will form part of our Vendor Management department and will support and assist our Production teams with their vendor capacity needs. This department is responsible for all vendor management, engagement and certification processes. They manage TransPerfect´s freelance community comprised of thousands of specialists (translators, proofreaders, DTP...

  • Intern (Vendor Manager)

    1 semana atrás

    São Paulo, São Paulo, Brasil TransPerfect Tempo inteiro R$60.000 - R$120.000 por ano

    Job description The intern will form part of our Vendor Management department and will support and assist our Production teams with their vendor capacity needs. This department is responsible for all vendor management, engagement and certification processes. They manage TransPerfect´s freelance community comprised of thousands of specialists (translators,...

  • Vendor Manager, Amazon Retail

    Há 5 dias

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Sr. Vendor Manager, Amazon Retail

    Há 6 dias

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Vendor Operations Manager, Scaled Partnerships

    Há 5 dias

    São Paulo, SP, Brasil Meta Tempo inteiro

    The Scaled Partnerships Vendor Operations Manager will work with our team of outsourced Media Experts across the globe to ensure they are effectively deployed to deliver value to early stage creators, helping them grow and achieve their potential. **Vendor Operations Manager, Scaled Partnerships Responsibilities**: - Workforce operations: resource...

  • Vendor Program Manager Lac

    1 semana atrás

    São Paulo, Brasil TD SYNNEX Tempo inteiro

    The **Vendor Program Manager**will be responsible for developing and implementing strategic market and product line business plans, analyzing market data, leading vendor quarterly business reviews, and acting as the business owner for assigned vendor technology or product line. You will be seen as the go-to person for supporting vendor strategies and...

  • Vendor Manager, Sports

    2 semanas atrás

    São Paulo, Brasil Amazon.com Tempo inteiro

    DESCRIPTION Strategic Vendor Services (SVS) é um serviço que visa ajudar marcas e parcerias estratégicas a se desenvolverem de maneira sustentável com a Amazon.Nesta posição comercial, como especialista de contas chave na equipe SVS, você ganhará exposição de 360 graus em todas as áreas do e-commerce, sendo responsável por todo o relacionamento...

  • Sr Vm Supplements and Vitamins, Sr Vendor Manager, Cl

    Há 6 dias

    São Paulo, Brasil Amazon.com Tempo inteiro

    DESCRIPTION Amazon Brazil is looking for a dynamic vendor manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. As a vendor manager, you will report to the head of vendor management and developing relationships with several of our key...