Operations Manager, Fulfillment Center

A completed Bachelor’s Degree or Amazon experience
- Direct management experience for a salaried employee population and its performance
- Experience with performance metrics, process improvement, and Lean techniques(how, when, who)

Job summary
This position will be based in Cajamar.

The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts.

**Responsibilities**: - Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations
- Responsible for the overall safety, quality, performance and customer experience of the shift
- Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
- Accountability for meeting and exceeding operational goals
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs
- Mentor, train and develop teammates for career progression and learning
- Ability to develop and share best practices across the shifts and network

**Additional Job Elements**:

- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking in the warehouse and around area with great frequency; this means walking long distances on a regular basis
- Must be able to stand/walk for up to 10-12 hours
- Should be able to work in environments with variable noise levels, lighting conditions and temperature variation
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
- The role reports to the Site Leader, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises

**Key Tasks/ Responsibilities**:

- Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan
- Manage a team of approximately many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers
- Set / clarify requirements and expectations for Area Managers and Team Leaders
- Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives
- Carry out supervisory responsibilities in accordance with the organizations policies and procedures
- Implement change and/or develop new processes as required
- Participate from time to time in cross-functional Process and Business Improvement projects
- Mobility/ Relocation for one of the regions: Northeast of Brazil, Center-West, Southern or Southeast Brazil region
- Degree in Engineering, Operations or related field and MBA preferred
- Experience with a contingent workforce during peak seasons
- Ability to handle changing priorities and use good judgment in stressful situations
- Management experience in a manufacturing, production or distribution environment
- Interest in long-term career development through assignments in multiple facilities

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.