Program Manager

**About the role**:
The OTC Manager is accountable for the implementation and execution of the Order to Cash process from end to end for complex programs as defined in the contract.

The OTC Manager interlocks with CBU Director, and cross functional team such as billing operations, sales operations and cash collections and has visibility of all financial, contractual, strategic and risk related information concerning the program.

The OTC Manager provides analysis of billing and presents to CBU Director for further action and correction plan.

The CBU OTC Manager shall define and deliver the invoicing and billing model for the Client program according to the contract and customization requests submitted by the client.

The OTC Manager shall manage the transformation billing plan according to the defined OTC strategy and Overall Program Transformation plan.

Coordinate end to end service delivery interlocks and flag any issues.

Accountable for the accuracy of commercial inventory used for billing

Accountable for the overall accuracy of the bills and relying on accuracy of orders.

Report internal KPIs to monitor OTC activities and quality

Define additional KPIs (when applicable)

Report and monitor on contractual OTC SLAs related to credits pay outs

Manage continuous improvement to the OTC activities and execute the billing SIP (Service Improvement Plan)

The OTC Manager shall ensure coordination and proper involvement / collaboration of the contributors within and outside the CBU to guaranty the timely implementation of the defined OTC solutions according to the contract and validated planning & strategy.

The OTC Manager is accountable for the overall Order to Cash operations from end to end (Billing, Claims, Collection Support, Customer Billing Support, Change Management, Revenue assurance, Reporting Support.) to achieve high levels of client satisfaction.

Definition and follow-up of corrective actions to recover from low performance (quality, lead time etc.)

Escalation level for resolution of high impact disputes and the issuance of billing credits

Provide Collection support on resolution of high past due amounts and meet DSO.

Implement a communication strategy to inform all stakeholders and provide regular reports. Manage internal and client stakeholder expectations

Contribute in bids/extensions preparations to ensure OTC awareness and compliance of commitments being made and contribute as necessary to align terms and conditions with program requirements.

The OTC Manager shall contribute to the growth of the Intellectual Capital Process by ensuring quality documentation (accurate) is published and maintained in the relevant repositories

**About you**:
Fluent in Portuguese and Advanced English

Advance Skills in Excel

Problem solver

Person must have analytical skills, and have strong skills on Excel.

Person must be proactive and problem solving and self motivated, have strong communications skills verbal and written.

Preferred degree in Business

**Additional information**:
**The benefits of being Orange**

Orange Business Services was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

- meal allowance
- transportation allowance
- bonus plan
- life insurance
- medical plan
- dental plan
- birth benefit

**Department**:
Sales & Marketing Americas

**Contract**:
Regular