Japanese-speaking Customer Experience Specialist
2 semanas atrás
**Location**: Malta
**Reporting Line**: Reports to Customer Experience Manager
**Contract Type**: Full-time or Part-time**
**Duration**: 1st October 2025 - 31st May 2026
**Job Purpose / Summary**:
**Key Responsibilities**:
- Respond promptly to Japanese customer inquiries regarding technical problems, payments, bonuses, and other support issues.
- Assist customers with deposit, withdrawal, and KYC verification processes.
- Provide bonus allocations to enhance customer satisfaction and retention.
- Communicate and coordinate with internal teams and external partners to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and follow-up actions in Zendesk.
- Contribute to a seamless and professional customer experience.
**Required Skills and Qualifications**:
- Previous experience in Japanese customer support.
- Native-level proficiency in Japanese and strong English communication skills.
- Experience in online casino operations is a plus.
- Strong organizational and communication skills.
- Ability to work flexible shifts, including weekends and public holidays.
**Other Details**:
- Live chat support for Japanese customers runs from 15:00 to 01:00 Japan time. However, shift hours are always scheduled between 07:00 and 18:00 CET, regardless of the season.
- Full-time working hours are 40 hours per week. Shifts will be scheduled to cover either morning or evening within the support operations coverage.
- Familiarity with Zendesk or similar support tools is advantageous.
**What We Offer**
- Competitive salary.
- Team-building activities.
- Various perks and benefits.
- Hybrid working arrangement.
- Fantastic office locations.
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