Japanese-speaking Customer Experience Specialist
Há 2 dias
**Location**: Malta
**Reporting Line**: Reports to Customer Experience Manager
**Contract Type**: Full-time or Part-time**
**Duration**: 1st October 2025 - 31st May 2026
**Job Purpose / Summary**:
**Key Responsibilities**:
- Respond promptly to Japanese customer inquiries regarding technical problems, payments, bonuses, and other support issues.
- Assist customers with deposit, withdrawal, and KYC verification processes.
- Provide bonus allocations to enhance customer satisfaction and retention.
- Communicate and coordinate with internal teams and external partners to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and follow-up actions in Zendesk.
- Contribute to a seamless and professional customer experience.
**Required Skills and Qualifications**:
- Previous experience in Japanese customer support.
- Native-level proficiency in Japanese and strong English communication skills.
- Experience in online casino operations is a plus.
- Strong organizational and communication skills.
- Ability to work flexible shifts, including weekends and public holidays.
**Other Details**:
- Live chat support for Japanese customers runs from 15:00 to 01:00 Japan time. However, shift hours are always scheduled between 07:00 and 18:00 CET, regardless of the season.
- Full-time working hours are 40 hours per week. Shifts will be scheduled to cover either morning or evening within the support operations coverage.
- Familiarity with Zendesk or similar support tools is advantageous.
**What We Offer**
- Competitive salary.
- Team-building activities.
- Various perks and benefits.
- Hybrid working arrangement.
- Fantastic office locations.
-
Acquisition Writing Specialist
Há 2 dias
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: The Acquisition Writing Specialist is responsible for the production and optimization of acquisition content across all our Japan-facing brands. This person is part of a Content team that strives to create engaging, world class communication experience for our audience. Our brands and sites include market movers and shakers like...
-
Customer Success Specialist
4 semanas atrás
Mato Grosso, Brasil JoomPulse Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...
-
Customer Service Agent
Há 2 dias
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: **Key Responsibilities**: - Support our customers by providing a great customer experience aligned to our values - Provide proactive updates to customers where required, ensuring a great experience - Work with your team to highlight any issues causing our customers unnecessary challenges - Take ownership of the customers journey...
-
Digital Customer Engagement Manager
2 semanas atrás
Mato Grosso, Brasil MAK Technologies LLC Tempo inteiroPosition : digital Customer Engagement Manager (dCEM) Remote : Yes Duration: : 4 to 6 months plus Distribution Effort : 5/Days per week (remote) Project Role : Project Manager No of Positions: 4 position Short description : dCEM MUST HAVE skills Technical Skills Strong knowledge of IT Service Management, SAP Basis and SAP Applications Hands-on experience...
-
QA Specialist
Há 4 dias
Mato Grosso, Brasil Patrianna Tempo inteiroPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As a QA Specialist, you will play a...
-
Customer Service Quality Analyst
2 semanas atrás
Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiroOur client is seeking a **meticulous and results-driven Quality Assurance (QA) Specialist** to join their **Contact Center team in Malta**, supporting the **German and Austrian Sales Department**. This role is essential in ensuring **high-quality customer interactions, improving team performance, and maintaining company quality standards**. Working closely...
-
French Customer Support Agents
1 semana atrás
Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiroOur client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a French Speaking Customer Service Agent to join their team in Malta or Cyprus. **Responsibilities** - Helping internal and external customers, - Contacting other departments when there is an issue to be solved, - Keeping customer...
-
Managing Director
Há 6 dias
Mato Grosso, Brasil WinLux Europe Tempo inteiro**About The Role**: We are looking for an experienced **Ukrainian/Russian speaking Managing Director** to join WinLux Europe. We are a newly established online gambling operator focused on different markets within the MENA region and are seeking a **Managing Director** to take charge of one of the more key markets. You will be overseeing the day-to-day...
-
Customer Success Manager
2 semanas atrás
Mato Grosso, Brasil Magentrix Partner Management & Customer Management Tempo inteiroAbout Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...
-
English-Speaking Technical Support Representative
2 semanas atrás
Mato Grosso, Brasil Mindy Support Tempo inteiro €900Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position. Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) At Mindy-Support you have great opportunity to get: Experience in the international company working with...