Customer Service Agent
Há 23 horas
**Position Overview**:
**Key Responsibilities**:
- Provide excellent customer experience aligned with company values.
- Provide proactive updates to customers when necessary to ensure smooth experience.
- Collaborate with your team to identify and address any recurring customer issues.
- Take ownership of customer inquiries and strive to provide seamless support experience.
- Stay on top of key department KPIs such as FCR, CSAT, and Average Response Times.
- Support business change initiatives with a positive and adaptable mindset.
- Adopt a commercial mindset by identifying opportunities to convert customers and cross-sell products at all touchpoints
- Liaise with internal teams (Risk Operations, Payments, Compliance, Marketing, etc.) to efficiently resolve customer inquiries.
- Escalate important issues through appropriate channels, ensuring seamless feedback loops into management.
- Suggest improvements to the customer journey as needed to enhance overall service quality.
- Support training for new team members and team growth to ensure consistency in customer support standards.
**Requirements**:
- Native proficiency in Japanese (writing and speaking) - Business-level proficiency in English for internal communication.
- Previous experience in customer support, also iGaming is a plus.
- Strong problem-solving skills and attention to detail. - Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent interpersonal and communication skills.
- Ability to work flexible shifts, including weekends and holidays if required.
**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:
- ** Competitive Salary & Benefits**:
- **Growth & Development Opportunities**:
- **Creative and Collaborative Environment**
Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Customer Service Agent
1 semana atrás
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: **Key Responsibilities**: - Support our customers by providing a great customer experience aligned to our values - Provide proactive updates to customers where required, ensuring a great experience - Work with your team to highlight any issues causing our customers unnecessary challenges - Take ownership of the customers journey...
-
Customer Service Agent
Há 4 dias
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: **Key Responsibilities**: - Support our customers by providing a great customer experience aligned to our values - Provide proactive updates to customers where required, ensuring a great experience - Work with your team to highlight any issues causing our customers unnecessary challenges - Take ownership of the customers journey...
-
Customer Service Agent
Há 4 dias
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: **Key Responsibilities**: - Support our customers by providing a great customer experience aligned to our values - Provide proactive updates to customers where required, ensuring a great experience - Work with your team to highlight any issues causing our customers unnecessary challenges - Take ownership of the customers journey...
-
Customer Success Manager
3 semanas atrás
Mato Grosso, Brasil Magentrix Partner Management & Customer Management Tempo inteiroAbout Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...
-
Customer Service Shift Leader
2 semanas atrás
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: We are a pioneering organization specializing in the online gaming and entertainment industry. We are a young, dynamic, and innovative company seeking individuals who share the same entrepreneurial spirit and want their voices to be heard, and their ideas materialized. Join us, and you’ll become part of a large, fast-paced,...
-
Guest Services Agent 1
1 semana atrás
Mato Grosso, Brasil Mt. Bachelor Tempo inteiroLocation: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers...
-
Customer Relations Shift Lead
1 semana atrás
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: The Shift Leader will manage escalations, minimize disruptions, and act as a bridge between operations and other departments, providing feedback and addressing urgent concerns. They will optimize workflows, assign duties to agents, and monitor team productivity to maintain smooth daily operations. By delivering on-the-spot coaching and...
-
Customer Service Quality Analyst
1 semana atrás
Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiro**Responsibilities**: - Monitor and evaluate the quality of customer interactions to improve the efficiency of the German and Austrian sales team through structured assessments and constructive feedback. - Review call recordings and customer interactions to ensure compliance with company quality standards. - Develop and maintain evaluation forms and...
-
Customer Support Associates
2 semanas atrás
Mato Grosso, Brasil eCabs Tempo inteiro R$20.000 - R$40.000 por anoWho you are:You're a great communicator who is professional, empathetic, responsible and who exudes a positive attitude As a front-line-employee, the Customer Support Associate role is extremely important for improving the eCabs customer's journey and overall satisfaction.What you'll do:Answer incoming calls, resolving queries at first point of contact...
-
Customer Support Associates
1 semana atrás
Mato Grosso, Brasil eCabs Tempo inteiro R$20.000 - R$40.000 por anoWho you are:You're a great communicator who is professional, empathetic, responsible and who exudes a positive attitude As a front-line-employee, the Customer Support Associate role is extremely important for improving the FastDrop customer's journey and overall satisfaction.What you'll do:Answer incoming calls, resolving queries at first point of contact...