Customer Service Quality Analyst

Our client is seeking a **meticulous and results-driven Quality Assurance (QA) Specialist** to join their **Contact Center team in Malta**, supporting the **German and Austrian Sales Department**. This role is essential in ensuring **high-quality customer interactions, improving team performance, and maintaining company quality standards**. Working closely...

**Responsibilities**:- Monitor and evaluate the quality of customer interactions to improve the efficiency of the German and Austrian sales team through structured assessments and constructive feedback.- Review call recordings and customer interactions to ensure compliance with company quality standards.- Develop and maintain evaluation forms and criteria to...

Cargo: Customer Service Analyst**Local**: JK Office (São Paulo/SP)Modelo de trabalho: HíbridoCLevel: C37Esse profissional será responsável por atender as necessidades do cliente, considerando os processos e KPI’s da área; terá como atividade todo o ciclo de vida do pedido, desde seu lançamento até sua entrega. Terá conexões com múltiplos setores...

Title: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications's integrated and automated software offerings and point solutions are designed to...

**Position Overview**: We’re looking for a hands-on **Customer Service Shift Lead** to own live operations and keep customer support running smoothly. You’ll support agents in real time, handle escalations and complex cases, monitor traffic and KPIs, and ensure full coverage throughout the shift. As the main point of contact, you’ll manage incidents,...

Our client is seeking a meticulous and results-oriented Quality Assurance (QA) Specialist to join their Contact Center team supporting the German and Austrian Sales Department. This key role focuses on ensuring exceptional customer interactions, enhancing team performance, and upholding company quality standards. Collaborating with supervisors and the...

Position OverviewWe're looking for a hands-on Customer Service Shift Lead to own live operations and keep customer support running smoothly. You'll support agents in real time, handle escalations and complex cases, monitor traffic and KPIs, and ensure full coverage throughout the shift.As the main point of contact, you'll manage incidents, escalations,...

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As a QA Manager, you will lead the...

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join us at Casumo, where you are invited to be your authentic YOU-MO!**Company Overview**:Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company...

**Position Overview**: We are a pioneering organization specializing in the online gaming and entertainment industry. We are a young, dynamic, and innovative company seeking individuals who share the same entrepreneurial spirit and want their voices to be heard, and their ideas materialized. Join us, and you’ll become part of a large, fast-paced,...