 
						Customer Service Quality Analyst
Há 5 dias
**Responsibilities**:
- Monitor and evaluate the quality of customer interactions to improve the efficiency of the German and Austrian sales team through structured assessments and constructive feedback.
- Review call recordings and customer interactions to ensure compliance with company quality standards.
- Develop and maintain evaluation forms and criteria to align with business objectives and quality benchmarks.
- Provide supervisors with actionable insights into individual and team performance to drive improvements.
- Analyze quality data to identify trends, areas for enhancement, and opportunities for training.
- Prepare and present comprehensive QA reports with recommendations for optimizing service delivery.
- Collaborate with the Learning & Development team to address skill gaps and implement training initiatives.
- Suggest and drive process improvements to enhance customer experience and streamline operational workflows.
- Stay up to date with industry best practices and emerging tools for contact center quality assurance.
**Requirements**:
- Minimum two years of experience in a Quality Assurance role within a contact center or customer service environment.
- Fluency in German and English, with strong verbal and written communication skills.
- Excellent analytical, organizational, and problem-solving abilities.
- Proven experience collaborating with cross-functional teams and providing performance insights.
- Proficiency in Microsoft Office, PowerPoint, and project management tools.
- Ability to manage multiple tasks and meet deadlines effectively.
- A proactive, adaptable, and detail-oriented professional with a strong commitment to quality.
- 
					  Customer Service Analyst2 semanas atrás 
 Mato Grosso, Brasil DSM Tempo inteiroCargo: Customer Service Analyst **Local**: JK Office (São Paulo/SP) Modelo de trabalho: Híbrido CLevel: C37 Esse profissional será responsável por atender as necessidades do cliente, considerando os processos e KPI’s da área; terá como atividade todo o ciclo de vida do pedido, desde seu lançamento até sua entrega. Terá conexões com múltiplos... 
- 
					  Project AnalystHá 3 dias 
 Mato Grosso, Brasil SMT Tempo inteiroSMT is a professional services and intelligence company specializing in technologies that transform how companies engage with their customers, employees, communities, and other stakeholders. Together with its partners, SMT implements the most robust global technologies in Experience Management. In today’s digital environment, experience has become... 
- 
					  Project Analyst1 dia atrás 
 Mato Grosso, Brasil SMT Tempo inteiroSMT is a professional services and intelligence company specializing in technologies that transform how companies engage with their customers, employees, communities, and other stakeholders. Together with its partners, SMT implements the most robust global technologies in Experience Management. In today's digital environment, experience has become... 
- 
					  QA ManagerHá 7 dias 
 Mato Grosso, Brasil Patrianna Tempo inteiroPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As a QA Manager, you will lead the... 
- 
					  Customer Service QA2 semanas atrás 
 Mato Grosso, Brasil The Casumo Company Limited Tempo inteiroCasumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Casumo, where you are invited to be your authentic YOU-MO! **Company Overview**: Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino... 
- 
					  Customer Service Shift LeaderHá 7 dias 
 Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: We are a pioneering organization specializing in the online gaming and entertainment industry. We are a young, dynamic, and innovative company seeking individuals who share the same entrepreneurial spirit and want their voices to be heard, and their ideas materialized. Join us, and you’ll become part of a large, fast-paced,... 
- 
					  Customer Service AgentHá 5 dias 
 Mato Grosso, Brasil SILVERSPIN Tempo inteiro R$120.000 - R$150.000 por anoPosition OverviewThe Customer Service Agent is responsible for delivering exceptional customer service while actively promoting and selling the company's services. This role involves engaging with customers from diverse backgrounds to address their needs, resolve issues, and drive sales. The ideal candidate will possess a blend of sales skills and customer... 
- 
					  Pharmacovigilance Product Analyst2 semanas atrás 
 Mato Grosso, Brasil Hyqoo Tempo inteiroJob Title: Pharmacovigilance Business Analyst (PharmaCov BA) Duration: 6 to 12 months with possible extension or FTE conversion after 6 months. Location: Remote (Brazil) Job Title: Pharmacovigilance Product Analyst / Business Analyst Location: Brazil The Pharmacovigilance Product Analyst (PV Product Analyst / BA) will act as a strategic liaison between... 
- 
					  Customer Support Shift Leader1 semana atrás 
 Mato Grosso, Brasil Probe Investments Limited Tempo inteiroEnergyCasino is a well-established, innovative online casino based on the sunny island of Malta. Over the years, we've strived to provide our customers with a first class gaming experience while helping our employees grow and achieve their career goals. We pride ourselves on being a customer-focused company, committed to providing exceptional service to our... 
- 
					  Contact Center Executive1 dia atrás 
 Mato Grosso, Brasil HBX Group Tempo inteiroAbout Us: HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour...