Customer Service Quality Analyst

Há 2 dias


Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiro

**Responsibilities**:

- Monitor and evaluate the quality of customer interactions to improve the efficiency of the German and Austrian sales team through structured assessments and constructive feedback.
- Review call recordings and customer interactions to ensure compliance with company quality standards.
- Develop and maintain evaluation forms and criteria to align with business objectives and quality benchmarks.
- Provide supervisors with actionable insights into individual and team performance to drive improvements.
- Analyze quality data to identify trends, areas for enhancement, and opportunities for training.
- Prepare and present comprehensive QA reports with recommendations for optimizing service delivery.
- Collaborate with the Learning & Development team to address skill gaps and implement training initiatives.
- Suggest and drive process improvements to enhance customer experience and streamline operational workflows.
- Stay up to date with industry best practices and emerging tools for contact center quality assurance.

**Requirements**:

- Minimum two years of experience in a Quality Assurance role within a contact center or customer service environment.
- Fluency in German and English, with strong verbal and written communication skills.
- Excellent analytical, organizational, and problem-solving abilities.
- Proven experience collaborating with cross-functional teams and providing performance insights.
- Proficiency in Microsoft Office, PowerPoint, and project management tools.
- Ability to manage multiple tasks and meet deadlines effectively.
- A proactive, adaptable, and detail-oriented professional with a strong commitment to quality.



  • Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiro

    Our client is seeking a **meticulous and results-driven Quality Assurance (QA) Specialist** to join their **Contact Center team in Malta**, supporting the **German and Austrian Sales Department**. This role is essential in ensuring **high-quality customer interactions, improving team performance, and maintaining company quality standards**. Working closely...

  • Customer Service Analyst

    2 semanas atrás


    Mato Grosso, Brasil DSM Tempo inteiro

    **Cargo: Customer Service Analyst** **Local: JK Office (São Paulo/SP)** **Modelo de trabalho: Híbrido** **CLevel: C37** Esse profissional será responsável por atender as necessidades do cliente, considerando os processos e KPI’s da área; terá como atividade todo o ciclo de vida do pedido, desde seu lançamento até sua entrega. Terá conexões...

  • Data Quality Analyst

    2 semanas atrás


    Mato Grosso, Brasil Microtalent is becoming INSPYR Global Solutions Tempo inteiro

    Job Title: Data Quality Analyst Purpose: The Data Quality Analyst is responsible for auditing and testing enterprise applications with a focus on backend ETL (Extract, Transform & Load) processes and other software modules related to the creation of data warehouse reporting instruments, ensuring high-quality and reliable information. This role also involves...


  • Mato Grosso, Brasil CAI Software, LLC Tempo inteiro

    Title: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications's integrated and automated software offerings and point solutions are designed to...

  • Project Analyst

    4 semanas atrás


    Mato Grosso, Brasil SMT Tempo inteiro

    SMT is a professional services and intelligence company specializing in technologies that transform how companies engage with their customers, employees, communities, and other stakeholders. Together with its partners, SMT implements the most robust global technologies in Experience Management. In today's digital environment, experience has become...

  • Project Analyst

    4 semanas atrás


    Mato Grosso, Brasil SMT Tempo inteiro

    SMT is a professional services and intelligence company specializing in technologies that transform how companies engage with their customers, employees, communities, and other stakeholders. Together with its partners, SMT implements the most robust global technologies in Experience Management. In today’s digital environment, experience has become...

  • Customer Success Manager

    2 semanas atrás


    Mato Grosso, Brasil Magentrix Partner Management & Customer Management Tempo inteiro

    About Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...

  • Customer Success Analyst

    2 semanas atrás


    Mato Grosso, Brasil Closir Tempo inteiro

    Job Title: Customer Success Analyst Location: Remote Employment Type: Contractor Team: Customer Success About us: Closir is a UK-based investor relations (IR) support services provider. For over a decade we have been entrusted by blue chip companies around the world to help them achieve their IR objectives due to our intimate knowledge of the global...

  • QA Manager

    Há 4 dias


    Mato Grosso, Brasil Patrianna Tempo inteiro

    Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As a QA Manager, you will lead the...


  • Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: We are a pioneering organization specializing in the online gaming and entertainment industry. We are a young, dynamic, and innovative company seeking individuals who share the same entrepreneurial spirit and want their voices to be heard, and their ideas materialized. Join us, and you’ll become part of a large, fast-paced,...