Customer Service Quality Analyst

Há 6 dias


Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiro

**Responsibilities**:

- Monitor and evaluate the quality of customer interactions to improve the efficiency of the German and Austrian sales team through structured assessments and constructive feedback.
- Review call recordings and customer interactions to ensure compliance with company quality standards.
- Develop and maintain evaluation forms and criteria to align with business objectives and quality benchmarks.
- Provide supervisors with actionable insights into individual and team performance to drive improvements.
- Analyze quality data to identify trends, areas for enhancement, and opportunities for training.
- Prepare and present comprehensive QA reports with recommendations for optimizing service delivery.
- Collaborate with the Learning & Development team to address skill gaps and implement training initiatives.
- Suggest and drive process improvements to enhance customer experience and streamline operational workflows.
- Stay up to date with industry best practices and emerging tools for contact center quality assurance.

**Requirements**:

- Minimum two years of experience in a Quality Assurance role within a contact center or customer service environment.
- Fluency in German and English, with strong verbal and written communication skills.
- Excellent analytical, organizational, and problem-solving abilities.
- Proven experience collaborating with cross-functional teams and providing performance insights.
- Proficiency in Microsoft Office, PowerPoint, and project management tools.
- Ability to manage multiple tasks and meet deadlines effectively.
- A proactive, adaptable, and detail-oriented professional with a strong commitment to quality.


  • Customer Service Analyst

    2 semanas atrás


    Mato Grosso, Brasil DSM Tempo inteiro

    Cargo: Customer Service Analyst **Local**: JK Office (São Paulo/SP) Modelo de trabalho: Híbrido CLevel: C37 Esse profissional será responsável por atender as necessidades do cliente, considerando os processos e KPI’s da área; terá como atividade todo o ciclo de vida do pedido, desde seu lançamento até sua entrega. Terá conexões com múltiplos...


  • Mato Grosso, Brasil DSM Tempo inteiro

    **Cargo: Customer Service Analyst****Local: JK Office (São Paulo/SP)****Modelo de trabalho: Híbrido****CLevel: C37**Esse profissional será responsável por atender as necessidades do cliente, considerando os processos e KPI's da área; terá como atividade todo o ciclo de vida do pedido, desde seu lançamento até sua entrega. Terá conexões com...


  • Mato Grosso, Brasil beBeeService Tempo inteiro R$48.900 - R$66.600

    Job Opportunity:This role presents an exciting chance to deliver exceptional customer experiences.Key Responsibilities:Deliver high-quality serviceMeet customer needsFoster a positive work environmentResponsibilities include delivering high-quality service, meeting customer needs, and fostering a positive work environment. Additional tasks may include...

  • QA Manager

    1 semana atrás


    Mato Grosso, Brasil Patrianna Tempo inteiro

    Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As a QA Manager, you will lead the...

  • Customer Service QA

    2 semanas atrás


    Mato Grosso, Brasil The Casumo Company Limited Tempo inteiro

    Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Casumo, where you are invited to be your authentic YOU-MO! **Company Overview**: Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino...


  • Mato Grosso, Brasil beBeeCustomerService Tempo inteiro

    Key Customer Support RoleAre you an energetic and empathetic individual with great communication skills?We are looking for a key customer support professional to join our team.This role is focused on providing accurate information about our products, services, and payments to customers.Our ideal candidate will be able to actively seek new sales opportunities...

  • Customer Service

    Há 5 dias


    Mato Grosso, Brasil Patrianna Tempo inteiro

    We are seeking a passionate and experienced Customer Service & Player Ops Trainer to join our dynamic team. In this role, you will play a crucial part in ensuring our customer service representatives deliver exceptional service by providing comprehensive training programs and ongoing coaching. You will be responsible for designing, developing, and delivering...


  • Mato Grosso, Brasil Probe Investments Limited Tempo inteiro

    EnergyCasino is a well-established, innovative online casino based on the sunny island of Malta. Over the years, we've strived to provide our customers with a first class gaming experience while helping our employees grow and achieve their career goals. We pride ourselves on being a customer-focused company, committed to providing exceptional service to our...

  • Customer Service Agent

    1 semana atrás


    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**:**Key Responsibilities**:- Support our customers by providing a great customer experience aligned to our values- Provide proactive updates to customers where required, ensuring a great experience- Work with your team to highlight any issues causing our customers unnecessary challenges- Take ownership of the customers journey through...

  • Customer Service Agent

    4 semanas atrás


    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**:**Key Responsibilities**:- Support our customers by providing a great customer experience aligned to our values- Provide proactive updates to customers where required, ensuring a great experience- Work with your team to highlight any issues causing our customers unnecessary challenges- Take ownership of the customers journey through...