Quality Assurance Specialist
3 semanas atrás
Our client is seeking a meticulous and results-oriented Quality Assurance (QA) Specialist to join their Contact Center team supporting the German and Austrian Sales Department. This key role focuses on ensuring exceptional customer interactions, enhancing team performance, and upholding company quality standards. Collaborating with supervisors and the Learning and Development Specialist, the QA Specialist will identify learning gaps and implement strategies for continuous improvement in service delivery.**Key Responsibilities**:- Conduct quality monitoring to improve the efficiency of the German and Austrian sales team through detailed evaluations and constructive feedback.- Review call recordings and customer interactions to ensure compliance with quality standards.- Design and manage evaluation forms and criteria aligned with company goals.- Provide supervisors with actionable insights into individual and team performance.- Analyze quality data to uncover trends and areas for enhancement.- Prepare and deliver comprehensive QA reports with recommendations for improvement.- Partner with the Learning and Development team to address skill gaps and training needs.- Suggest and implement process improvements to optimize customer experience and operational workflows.- Stay current on industry best practices and tools for quality assurance in contact centers.**Requirements**:- Minimum of two years experience in a QA role, ideally in a contact center or customer service setting.- Fluent in both German and English, with excellent written and verbal communication skills.- Strong problem-solving, organizational, and analytical abilities.- Collaborative mindset and experience working with cross-functional teams.- Proficiency in Microsoft Office, PowerPoint, and project management tools.- Ability to manage deadlines effectively.- A proactive, adaptable professional with a positive attitude and dedication to high-quality work.
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Customer Service Quality Analyst
2 semanas atrás
Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiroOur client is seeking a **meticulous and results-driven Quality Assurance (QA) Specialist** to join their **Contact Center team in Malta**, supporting the **German and Austrian Sales Department**. This role is essential in ensuring **high-quality customer interactions, improving team performance, and maintaining company quality standards**. Working closely...
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QA Specialist
Há 3 dias
Mato Grosso, Brasil Patrianna Tempo inteiroPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.As a QA Specialist, you will play a...
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QA Specialist
Há 4 dias
Mato Grosso, Brasil Patrianna Tempo inteiroPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As a QA Specialist, you will play a...
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Customer Service Quality Analyst
Há 3 dias
Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiro**Responsibilities**: - Monitor and evaluate the quality of customer interactions to improve the efficiency of the German and Austrian sales team through structured assessments and constructive feedback. - Review call recordings and customer interactions to ensure compliance with company quality standards. - Develop and maintain evaluation forms and...
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Customer Service Quality Analyst
1 dia atrás
Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiro**Responsibilities**:- Monitor and evaluate the quality of customer interactions to improve the efficiency of the German and Austrian sales team through structured assessments and constructive feedback.- Review call recordings and customer interactions to ensure compliance with company quality standards.- Develop and maintain evaluation forms and criteria to...
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Branding & Stream Integrity Specialist
4 semanas atrás
Mato Grosso, Brasil Eeze Tempo inteiroEeze is a Malta-based, technology-driven company that has been developing world-leading online gaming platforms and solutions since 1999. Underpinned by a history that directly interconnects with the rise of online gambling, the company has been a key pioneer within the international market. Over the years, Eeze has amassed a world-class team of gambling...
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Purchasing Specialist
Há 12 horas
Mato Grosso, Brasil Vintti Tempo inteiroPurchasing / Sourcing Specialist (Full-Time / USD) Location: Remote Compensation: USD $1,800–$2,500/month (depending on experience and scope) About the Role We're seeking a detail-oriented and cost-conscious Purchasing / Sourcing Specialist to manage and optimize supplier relationships for our Amazon private-label and marketplace operations. You'll lead...
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Field Support Specialist
4 semanas atrás
Mato Grosso, Brasil ASSA ABLOY Tempo inteiro**An Amazing Career Opportunity for a Field Support Specialist!!****Location**:Zejtun, Malta**Job ID**:33573The Field Support Specialist is responsible for the continued maintenance, technical and system support, and enhancement of new or existing products or systems in the field. This includes having a focus on card and passport personalization and mailing...
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Payment Product Specialist
1 semana atrás
Mato Grosso, Brasil Hero Gaming Tempo inteiro**About the Role**We are looking for a dynamic **Payment Product Specialist** to join our team and contribute to the strategic direction and execution of our payments roadmap across Hero Gaming Group. You will play a key role in optimising the payment experience across multiple brands and markets by ensuring seamless integrations, high acceptance rates, and...
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Payment Product Specialist
1 semana atrás
Mato Grosso, Brasil Hero Gaming Tempo inteiro**About the Role** We are looking for a dynamic **Payment Product Specialist** to join our team and contribute to the strategic direction and execution of our payments roadmap across Hero Gaming Group. You will play a key role in optimising the payment experience across multiple brands and markets by ensuring seamless integrations, high acceptance rates,...