Technical Account Specialist

**Join Axon and be a Force for Good.**:
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
- Please submit your Resume in English.
**Your Impact**
The Technical Account Specialist (TAS) is going to be a key member of the Axon Latin America team with the primary responsibility of providing the highest quality service and support Axon customers at their facilities and remotely. In addition, the TAS will work with the Regional Sales organization directives to complete technical assignments such as providing support for Proof of Concepts (POCs) and deployment of Axon products.

**What You'll Do**
**Location**:Remotely from São Paulo, and on the road 40% of time
**Reports to: Manager, Sales Engineering**

**Direct Reports**:0
- Account Management: The TAS will be responsible for all Account Management aspects of Axon Customers in Latin America. The TAS will act as the primary point-of-contact for all technical activities for the accounts they manage. Some of these activities are:

- Provide technical support for customers to support pre-sales and post-sales processes
- Perform Upgrades of Equipment and Software
- Daily Operations/Troubleshooting
- Customer Site Assessment/Survey
- Address all product-related queries on time
- Train customers to use products effectively
- Communication with Customer Executives
- Customer Data Collection and Analysis at country/sector level
- Personal Development - The TAS will continue personal development to enhance their abilities, specially Presentaion, Communication and Project Management Skills.
- Continued Product Knowledge - The TAS will continue current on the in-market Axon Portfolio.
- The TAS will constantly sync up with Distributor for outstanding support issues that needs escalation and drive to incidents to resolution; Including the management of communication between distributors/customers with internal support teams, keep track of RMAs and support technical incidents on the platform shared with the LatAm Region.
- Participation and execution of Customer Technical Reviews.

**What You Bring**
- Strong Network knowledge, including firewalls, switches, routers, proxies, TCP/IP, and information security with At least 3 years with Network Operation Center (NOC) support or equivalent
- At least 3 years of customer Relationship management with English fluency; Spanish is a plus.
- Hands-on experience with Linux and Windows Server management
- Excellent organizational, record keeping, and inventory skills required.
- Excellent analytical, Project Management and troubleshooting skills.
- Self-motivated and self-directed, with strong interpersonal and communication skills, and the ability to communicate technical information effectively.
- Experience with Law Enforcement technology solutions and public procurement in Brazil is a plus

**NOTE**: _The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions._
- Some roles may also require legal eligibility to work in a firearms environment._