Remote Support Technician

**The team**:
**Are you passionate about customer experience, solving technical challenges and making an impact?**:
At Interprefy, we believe in connecting the world through seamless multilingual communication. We provide remote simultaneous interpretation and multilingual solutions for events, meetings, and conferences, enabling seamless communication across languages. Our platform powers multilingual communication for renowned clients like the** White House**, **Google**, **UEFA**, and** even astronauts on the ISS**

**Be Part of Something Bigger**

As a Remote Support Technician, you’ll play a vital role at the intersection of customer support and technology. Embedded within the Operations and Client Delivery Department, the Remote Support Team is a critical part of our broader operations structure. As the key connection between people and technology, you will support interpreters, speakers, and attendees—ensuring they can engage and communicate smoothly without distraction. Whether troubleshooting tech issues or guiding participants, you’ll be the person everyone relies on to keep things running smoothly, both behind the scenes and in the moment.

Joining the Remote Support Team means stepping into an exciting world of growth and possibility. As part of the larger Operations and Client Delivery Department, you’ll find opportunities not only within your team but across departments. Whether you’re passionate about advancing in customer support, exploring operational roles, or expanding into new areas, the possibilities are endless. With a fully remote setup, you’ll collaborate with talented colleagues from 29 countries across five continents—where the world truly is yours to explore.

**Ready to make an impact?**

Join us at Interprefy and help connect the world in their own language

**The Role
- key responsibilities**:
As a **Remote Support Technician (RST)**, you’ll become an integral part of our operations. This role offers a unique opportunity to develop hands-on technical expertise while supporting exciting global events. You’ll gain hands-on experience working with RSI technology, videoconferencing tools, event management systems, and cutting-edge AI-powered solutions—all while being part of an international, diverse team.

**What You’ll Do**:

- **
Support Global Events**: Provide technical assistance to interpreters, speakers, and attendees to ensure flawless event experiences.
- ** Troubleshoot and Resolve Issues**: Use problem-solving skills to quickly address technical challenges, keeping events on track.
- ** Grow Your Expertise**: Start by independently managing smaller events and gain experience by working alongside Senior Technicians for advanced setups.
- ** Collaborate Globally**: Work with colleagues from around the world to ensure seamless event delivery.
- ** Develop New Skills**: Participate in ongoing training programs to expand your knowledge and grow your career within Interprefy.

**Working Hours and Flexibility**:
Our support team offers **flexible shift models** to fit your lifestyle:

- ** Model 1**: Monday to Friday with 8-hour shifts (1-hour break included).
- ** Model 2**: Tuesday to Thursday with 12-hour shifts (1 hour 45-minute break), plus 4 hours on either weekend day.

Shifts are scheduled weekly by the Operations Management team based on event needs. This allows you to balance work with life and develop a rewarding career on your terms.

**Key experiences and competencies**:
**What We’re Looking For**:

- **
Curiosity and Growth Mindset**: You're eager to learn and develop new skills.
- ** Technical Interest**: Basic knowledge of videoconferencing tools or event technology.
- ** Strong Communication**: Clear, customer-friendly communication skills for resolving issues with clients and team members.
- ** Team Player**: Ability to collaborate across time zones and multicultural teams.
- ** Adaptability**: Comfortable working in a fast-paced, dynamic environment.
- ** Problem Solver**: Able to think on your feet and tackle technical issues quickly.

**Requirements**:

- A bachelor’s degree or equivalent work experience.
- ** Minimum English proficiency of B2.**:

- Additional languages are a plus.
- Consistent access to a reliable internet connection.
- Ability to work independently and follow instructions from team leads and senior staff.

**About us**:
**Who We Are**

At **Interprefy**, we help global businesses, institutions, NGOs, and even SMEs connect with audiences worldwide and enable truly multilingual conversations. Our powerful combination of **cloud-based technology**, **AI-powered solutions**, and **world-class support** makes it easy to add real-time language access to any hybrid, on-site, or in-person event.
** Our Mission**

We are on a mission to connect the world in their own language, ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multil