Ah Support Role

Há 2 dias


Rio Grande do Sul, Brasil Zelh Tempo inteiro

We are seeking a detail-oriented and proactive **AH Support Specialist** to join our logistics team. In this role, you will be responsible for **tracking and tracing (T&T) shipments**, monitoring freight movement, and providing timely updates to customers and internal teams. You will serve as a key point of contact to ensure shipments are moving smoothly and any potential issues are addressed quickly and efficiently.

**Key Responsibilities**
- Monitor and update shipment statuses in real time across multiple systems.
- Proactively track and trace freight movements to ensure timely delivery.
- Communicate shipment updates to customers, carriers, and internal stakeholders.
- Escalate any service delays or exceptions and follow up on resolutions.
- Document all activities accurately in the system.
- Support the team with administrative and operational logistics tasks as needed.

**Working** **conditions**:

- Working schedule:
**Tuesday to Saturday (15:00-00:00 EST) / 21:00 - 06:00 Belgrade time**
- Competitive Salary in USD
- ** Remote mode of work**
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
- 1+ year of experience in logistics, freight forwarding, or customer support (preferred).
- Strong written and verbal communication skills in English.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency with MS Office / Google Workspace; experience with logistics platforms is a plus.
- Reliable internet connection and remote working setup.


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