Associate Analyst, Workplace Services

Job Category Real Estate & Facility Management Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place. **About Real Estate and Workplace Services** Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus (we’re talking 30+ countries) is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place—where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey. **Overview of the Role**: Our _Workplace Programs Team _is continuously exploring fresh ideas, technology, and programs to build environments that are not just productive, but also engaging, inclusive, and supportive of the business and of overall well-being. We do this by constantly seeking alignment and driving operational efficiency, using our data to inform decisions and tailoring guidelines to perfectly match our culture. Our work involves significant cross-collaboration and maintaining strong relationships with our business partners and stakeholders. As a Workplace Services Associate Analyst, you'll be crucial in creating, launching, improving and running new workplace initiatives. You'll help test and roll out innovative changes to our programs, CAFM tools, which ultimate will impact the entire employee experience. We're looking for someone with an analytical mindset who can design ways to clean and analyze data, turning insights into actionable reports with realistic recommendations to support smart decision-making. You'll also bring a change enablement approach, using data to spot operational gaps. You'll then empower your Workplace Services colleagues to navigate challenges, test solutions through pilots, and help implement company-wide change management strategies. Your work will ensure these diverse experiments run smoothly and effectively, helping us make data-backed decisions for constant improvement. **_Description: _** - Collect, analyze, and interpret data related to Workplace Services to understand employee needs, trends and identify areas for improvement - Document, track, and monitor all workplace services service desk requests to ensure timely and accurate resolution in line within service level agreements (SLAs) - Monitor key performance indicators (KPIs) related to service initial response times and overall workplace satisfaction - Data Analysis and Reporting, create reports to communicate data insights, making sense of them to drive tangible improvements and strategic decisions. - Identify where Workplace Services data resides (e.g., Service Desk and REWS tickets, space utilization metrics, program feedback surveys, pilot results), figure out the best methods and tools (e.g., Excel, Google Sheets, Tableau) to extract, organize, and "clean" this data identifying and correcting errors, removing duplicates, standardizing formats, and ensuring data quality so that it's reliable for analysis. - Collaborate with the Workplace Services team to implement improvements based on data insights and feedback - Develop and maintain a knowledge base of documents for Workplace Services teams and employees - Serve as a point of contact for the Service Desk Agent when escalated employee concerns, ensuring quick resolution - Participate in cross-functional projects to promote a seamless workplace experience - Assist with onboarding and offboarding processes from Workplace Services teams - Change Enablement Support, focused on the "people side" of change, ensuring that new initiatives, processes, or technologies are adopted successfully by employees and that the Workplace Services team is equipped to support these changes. - Collaborate with the Workplace Services and IT teams to troubleshoot issues and implement improvements - Agility and innovation: Stay agile in managing multiple projects, adapting to shifting priorities, and quickly resolving challenges to maintain smooth operation.Promote Salesforce values: Champion a culture of inclusivity, sustainability, and social impact, ensuring all we do is align with the company’s commitment to equality, accessibility, and philanthropy. **_Requirements: _** - +4 years Customer Experience support and Data&Reporting - Strong ability with Google Workspace, Slack and Sa