Technical Support

2 semanas atrás

Sao Paulo, Brasil Informaker Tempo inteiro

The activities below can be shared with other fixed jobs as Levels 1-3 in NOC´s Scales 12 x 36, others clients, etc. In addition to these activities, we have other on-demand activities to support users, prepare classrooms, etc to us or to external Clients.
Ongoing Support:
Technician onsite for a 4 business hour weekly visit scheduled on the same day every week to ensure the Client Sao Paulo office is running smoothly. During this visit the technician also perform any necessary upgrades, installations, maintenance tasks; All tickets will be tracked in the Client ticketing system, FootPrints. The technician will have access to the FootPrints system.
Ad-hoc Support:
Whenever there is an incident, such as a broken equipment, which require an unscheduled site visit. Server and Laptops setting to Client´s standard to permits Client´s IT personnel manage and updates remotely. SLA (Service Level Agreement) to be met varying from 4 hours to Critical to 1 week to medium issues.
Ongoing Local Technical Support Activities:
4 business hours of onsite support per week (extra hours can be used as required);
Local support of the following:
Laptops and desktops
Troubleshoot Windows and Office issues
Reimage workstations as required (Client will provide standard image)
Printers
Mobile phones
Monitors, Keyboard, Mouse, Phones and headsets
TV & Video Conferencing system in meeting room
Client will manage remotely but may require local support in case of emergencies to:
Networking equipment (routers, switches, firewalls, WIFI)
Local file servers
WAN and LAN connectivity

Tipo de vaga: Autônomo / PJ, Intermitente (freelance)
Duração do contrato: 12 meses

Salário: Até R$1.001,00 por mês

Horário de trabalho:

- Horário flexível

Pergunta(s) de seleção:

- How long do you have experience as Technical Support in the knowledge in the description? (Please answer all the questions bellow in English)
- Is your English spoken advanced, fluent or native (interview will be conducted in English)?
- How do you rate your level of knowledge in Windows 10/11, Windows Server, Office 365, Wan/Lan, Firewalls? Do you have any technical certification like MOS (Microsoft Office Specialist)?
- Workplace is in Itaim Bibi, how long does it take to get to the client?
- This opportunity is for: on demand (about once a week, scheduled 3 days in advance) and for incidents (infrequently) with SLA by 4 hours at Itaim Bibi. How will you manage it with your current jobs?

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