L2 Technical Support Consultant
1 semana atrás
**Passionate about the world of tech?**
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
**What you will do**:
- Assume ownership of technical issues reported by our customers and triage them as needed.
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure the resolution of complex cases
- Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
- Maintain working knowledge of our client’s products and services
- Support on-site activities for both technicians, customers, and subcontractors
- Manage and maintain updated records of failures, maintenance activities, and bugs
**What you need to succeed in this role**:
- Excellent English communication skills (at least C1 for both spoken and written)
- **1-2 years of prior experience** in tech support, desktop support, or a similar role
- Demonstrable **experience in working with logs**, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis
- Strong familiarity with **CRMs and ticketing/support systems** (Zendesk, Salesforce, Intercom, Freshdesk)
- Hands-on experience with Windows and Linux operating systems
- Solid understanding of how hardware and software platforms interact with one another
- Strong troubleshooting and problem-solving skills, attention to detail
- Excellent interpersonal skills
**Will be a great plus**:
- Experience with UAV/UAS systems
- Hands-on experience with network-related architecture and cloud-based systems
- Experience with remote hardware debugging
- Experience with and understanding of firewalls and port configuration
- Degree in computer science or information technology
- Certification in Microsoft, Linux, or Cisco
**Benefits and Perks**:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
**Who we are**:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills
**DISCLAIMER
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