Senior Manager, Solution Consultant

To** lead** and **manage** the **Solutions Consultants** (SC’s) to assist with driving strategy and license revenue for the sub regional sales. The main drive in this position is to ensure that Genesys builds a cohesive and highly energetic Solution Consulting team to support the sales organization to close strategic deals. He or she must be able to lead a virtual team of Solution Consultants and drive enablement of the channel sales and pre-sales community, ensuring success within their specific sales territories. The **Senior Manager of Solution Consulting** will provide comprehensive and technical strategy that maximizes needs to drive revenue for the entire Genesys suite of products through managing direct sales in the Enterprise team. **Responsibilities**: - Overall responsibility for managing and develop a team of solutions consultants including recruiting, hiring, and training new SC’s on the Genesys technical and sales process. - Working with the sub-regional sales leadership team to define and influence strategy. - Work in partnership with the Account Team to drive revenue (GAP) for the region. - Drive and champion adoption and execution of SMART methodology. - Manage the education levels development and certification of team members. - Prioritizing and managing team resources to meet increasing demands. - Work in conjunction with Channel Management to drive partner enablement. - Ensure team compliance with processes and procedures. - Provide input to other cross-functional departments - such as Product Management, Professional Services and Marketing where necessary. - Work closely with professional services to ensure a successful handover and deployment on direct and indirect engagements. - Ability to solve complex problems while engaging multiple cross functional resources. - Sells and promotes the sales of Genesys products. - Participates in strategic and tactical planning for the division. - Develops and execute a territory plan to maximize revenue. Generates and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis. - Manages escalations in sub region. - Develops Leadership platform for the sub region. - Conducts weekly progress meetings with SC team. - Conduct 1:1 calls with his team every week. - Demonstrating the technical products for all Genesys solutions. - Presenting the technical aspects of the Genesys Solution. - CaaS/Premise/Hybrid and Hosted solution experience. - Assists in the development of short, medium, and long-term plans to achieve strategic objectives. - Regularly interacts across functional areas with senior management or executives to ensure objectives are met. - Ability to influence thinking or gain acceptance of others in sensitive situations important. - Ensure the teams are capable of delivering to the highest possible standards including the following areas: - Gather information and requirements from customers and partners to position relevant solutions and define Architectures. - Articulate corporate messaging and solutions through presentations, white-board, and open discussions with customers. - Respond to Manage responses RFI/RFPs. - Remain current with industry trends. - Provide mentoring and coaching to architect the Solution Consulting team. - Drive collaboration within the local and wider SC teams. - Engage with product management to influence product direction. - Coordinate internal SEO training. - Conduct performance reviews, providing career growth opportunities, and recruiting for open positions. - Provide managerial direction and motivating individuals to ensure team meets schedule commitments. - Have a good understanding of the Genesys strategic direction and articulate that direction internally as well as to customers and partners. **Qualifications / skills required / preferred**: - Bachelor’s degree. - 7-10+ years’ experience in pre-sales role. - 5+ years in management / and or team lead role. - Experience in Contact Centers and/or CX preferred. - Ability to work under pressure with competing priorities. - Excellent presentation and communication skills, both verbal and written, with the ability to engage mid and senior level management. - Good conflict resolution and team building skills. - Previous experience hiring and building a pre-sales team is an asset. - Ability to manage professional employees through mentoring, coaching and skill development. - Ability to establish clear objectives and direction for team. - Must be a team player with strong Leadership skills. - Willingness to travel. - Knowledge of the Genesys solutions highly preferred. - Ability to hire and train new solutions consultant’s. - Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment. - Demonstrated track record in hitting solution consulting goals on your team. - Excellent verbal and written communications skills: produce materials, deliver presentations, and perf