Food Runner

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

Food Runners are responsible for ensuring that all food gets out of the window in a timely fashion to our guests while checking the orders for accuracy and finalizing additional requests to confirm the ticket is ready for serving. Food Runners are the main means of communication between the FOH and BOH. They also support and work alongside servers to ensure the highest level of customer service and efficiency while performing their daily tasks.

Major Responsibilities/ Daily Essential Functions- Ensure each customer receives outstanding service by providing a friendly environment by greeting and acknowledging every customer, answering commonly asked questions, and moving the guest through the transaction process promptly.- Be familiar with all menu items, products, sides, dressings, sauces, toppings, garnishes, and most importantly food allergies.- Accurately prepare all orders according to the ticket.- Deliver food orders from the kitchen to customers’ tables rapidly and accurately- Be the bridge between FOH and BOH regarding food orders by communicating clearly with the kitchen and wait staff.- Maintain a professional and personable appearance.- Have a pleasant demeanor and work well as a team with other staff members.- Perform opening and closing duties as well as rotate and keep products stocked throughout the day.- Clean and sanitize service stations and keep them in an orderly manner throughout the shift.- Advise Management when certain products are running low and need to be reordered.- Have working knowledge of restaurant terms and requests for both BOH and FOH.- Be aware of ticket times and server pickup times.- Accountable for accurate timekeeping. Responsible for clocking in and out with employee passes.- Completes any reasonable task assigned by the supervisor.- Observe mountain-wide policies found in the Employee Handbook.

Secondary Function- Assist with bussing tables as well as dishwashing duties.- Snow removal duties.

Interpersonal Contacts

The position will have constant guest and employee interaction.

Specific Job Skills/Certifications- License/Certifications: Current Oregon Food Handlers card & OLCC permit- Technical: Competent with computers and willing to learn the Point of Sale system.- Physical Capabilities: Able to stand for long periods while using hands.- Additional: Must have a positive attitude. Flexible with hours and days of work. Able to work any hours of the day, any day of the week. Excellent oral and written communication skills. Superb customer service and problem-solving skills. Must work well under pressure.

Education/Related Experience- Minimum education required: Some High School, Diploma or GED preferred.- Minimum time in related position: Food service operations experience of 1-3 years preferred.

Physical Demands- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made.- In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow, lift up to 10 pounds, and walk on steep and uneven surfaces.- While performing the duties of this role, the employee will be required to frequently bend, reach, climb, push, pull, lift over 50 pounds, and stand for prolonged periods. Additionally, the position will require frequent visual concentration, rapid reactions to changes, and the utilization of hand/eye coordination.

Current Hiring Rate: $16.00/hr

Minimum Age Requirement: 16+

Come Work Where You Play