Digital Cloud Solution Architect

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**Digital Cloud Solution Architect team**

**Responsibilities**:
**Scale Customer Engagements**

Proactively engages with and reaches out to customer technical decision makers and influencers proactively and independently. Utilizes information on customer business, industry, needs, competitive landscape and key priorities to support customer's digital transformation, challenge them when necessary, and position the customer to deliver architectures. Keeps up to date with customer information, industry and market trends, and compliance regulations.

Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale.

Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], co-sell Partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.

Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites) with limited managerial support and proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.

**Scale Through Partners**

Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes.

Captures core competitive knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies.

Applies and customizes existing demonstration assets. Demonstrates and oversees demonstrations (e.g., Architectural Design Sessions [ADSs], Proof of Concept [POC] sessions) of solutions based on multiple Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.

Monitors and analyzes action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.

**Architecture Design and Deployment**

Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner.

Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) for multiple technical solutions across technology areas to prove the proposed architecture design. Moves the customer forward from pilots to productive deployments by rooting pilots in business impact.

Leads customer/partner projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment and supports the customer/partner throughout pre-sales and/or implementation.

Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate party.

Adapts methodology and applies governance to identify, communicate, and/or minimize business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions.

**Driving Customer Success**

Builds customer timelines to identify and gain buy in on metrics in conjunction with partners to align with customer's digital transformation initiative and expand customer success coverage as a discipline. Establishes cadence for checking in and reporting on people, process, and technology progress.

Acts as the Voice of the Customer (VOC) by driving new feedback, blockers, insights, resource (e.g., OneList, End Customer Investment Funds [ECIFs]) across territories so they can be added and prioritized. Represents the customer to product teams to shape products and services by providing insights across the territory.

Identifies gaps and drives new workloads through communication of financial value to the customer, collaborating with sales team and driving new workloads. Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Cultivates the strategic image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft cloud technologies with