Senior Support Specialist

Há 3 dias

Sao Paulo, Brasil NielsenIQ Tempo inteiro

**Job Description**:
Support Specialist
- Cotia, São Paulo (hybrid mode)
- Full-time
- Career Site Team: Technology and Engineering

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

**What you’ll do**
- Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
- Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.
- Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
- Escalate issues to appropriate teams within IT as needed.
- Manage incoming help tickets and assign appropriately.

**We’re looking for people who have**
- 3+ years of experience in Microsoft 365 administration and problem solving.
- Knowledge and experience troubleshooting these specific platforms: Exchange Online, Teams, OneDrive, Sharepoint, Power Apps, Intune and Yammer.
- Experience supporting hybrid Exchange/O365 environments.
- Experience in maintaining and supporting on-prem Exchange servers.
- Expert skills in supporting mailflow, message trace, SMTP mail relays, connectors and mail routing rules.
- Expert skills in creating Powershell scripts for use with managing Exchange and O365 environments.
- Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule.

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

REF19378X

Additional Information

All your information will be kept confidential according to EEO guidelines.

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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