Technical Account Manager

Há 3 horas

São Paulo SP, Brasil Apple Tempo inteiro

**Summary**

Posted: Nov 6, 2024

Role Number**:200577562**

Join the Wireless Technologies and Ecosystems (WTE) organization to collaborate with an outstanding team of engineers driving innovation on products used by millions of people worldwide. Within WTE, the Carrier Technologies team is looking for a highly motivated, self driven Technical Account Manager to be the technical interface between our wireless carrier partners and internal teams such as development, validation and business. You will be at the forefront of technology and hold a crucial role to lead Apple cellular product innovation in the region.

**Description**

As a Technical Account Manager, you will be responsible for the technical aspects of Apple cellular devices in the Latin America region. You will work with our wireless carrier partners to drive Hardware and Software Technical Approvals, as well as work with different internal teams to help drive higher performance and an innovative product roadmap. You will ensure carrier requirements are accurately translated to internal teams, and be responsible for the investigation of carrier issues and partner closely with carrier personnel and our wireless development teams to drive resolution. You need to understand the market landscape and the network roadmaps, and drive new product and feature enablement. You will actively manage an incoming queue of technical items/issues coming either from the carriers or from internal teams. You will report project status, prioritize tasks and raise meaningful issues to cross-functional teams and management. You may be required to travel a few times per year for carrier meetings in region or team meetings in US.

**Minimum Qualifications**
- Minimum of 8 years direct experience working with wireless carriers in region to enable cellular devices and services in Brazil and Latin America.
- Proven experience enabling network cellular features and familiarity with current deployments across carrier networks, specially with wireless RATs and protocols such as eSIM, IMS, 5G, LTE, 3G, VoLTE, WiFi Calling.
- Extensive proficiency and experience analyzing full stack logs, troubleshooting and enabling features related to 5G (NSA/SA), LTE, IMS (VoLTE, WiFi Calling).
- Knowledgeable in software engineering and release processes.
- Experience in negotiating timing of issue resolution and feature enablement with carriers and internal partners.
- Program/project management experience delivering complex technical projects.
- Knowledge and meaningful experience with device certification process and requirements from wireless carriers.
- Proficiency in Portuguese, Spanish and English.
- Bachelor/Master Degree in Electrical/Computer Engineering, Computer Science or similar.

**Preferred Qualifications**
- Ability to stay focused and prioritize tasks while achieving outstanding quality.
- Excellent judgment and integrity with the ability to make timely and sound decisions.
- Thrive in a collaborative environment and can clearly communicate while confidently driving multi-functional projects.
- Laser-focused on the smallest details that are meaningful to our customers.
- Excellent communication skills.
- Ability to establish cross-functional relationships with both internal and external teams.
- Self-motivated and independent, being able to work without direct local supervision.

  • Technical Account Manager

    Há 4 dias

    São Paulo, SP, Brasil Infogain - LATAM Tempo inteiro

    About the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The...

  • Technical Account Manager

    Há 7 dias

    São Paulo, Brasil Infogain - LATAM Tempo inteiro

    About the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The...

  • Technical Account Manager

    Há 3 dias

    São Paulo, Brasil Infogain - LATAM Tempo inteiro

    About the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The...

  • Technical Account Manager

    Há 3 dias

    São Paulo, Brasil Infogain - LATAM Tempo inteiro

    About the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The...

  • Technical Account Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil GRAPHISOFT Tempo inteiro

    Join to apply for the Technical Account Manager role at GRAPHISOFT 1 month ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at GRAPHISOFT Graphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our...

  • Technical Account Manager

    Há 8 horas

    São Paulo, São Paulo, Brasil Uber for Business Tempo inteiro R$80.000 - R$120.000 por ano

    We're hiring The Uber for Business Technical Account Management team is growing — and we're looking for a Technical Account Manager to join us in our São Paulo office We're a global team, collaborating across regions to help partners bring Uber's products to life through smart, scalable integrations.If you have experience leading partner technology...

  • Technical Account Manager

    Há 4 dias

    São Paulo, Brasil Gamigion Tempo inteiro

    Join to apply for the Technical Account Manager role at Gamigion 1 day ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at Gamigion We Are RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the...

  • Technical Account Manager

    3 semanas atrás

    São Paulo, Brasil GRAPHISOFT Tempo inteiro

    Join to apply for the Technical Account Manager role at GRAPHISOFT 1 month ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at GRAPHISOFT Graphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our...

  • Technical Account Manager

    3 semanas atrás

    São Paulo, Brasil Gamigion Tempo inteiro

    Join to apply for the Technical Account Manager role at Gamigion 1 day ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at Gamigion We AreRTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the...

  • Technical Account Manager

    3 semanas atrás

    São Paulo, Brasil Gamigion Tempo inteiro

    Join to apply for the Technical Account Manager role at Gamigion 1 day ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at Gamigion We Are RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the...