Manager, Systems Analysis

Rakuten was founded in 1997 and is the world’s first successful merchant-focused e-commerce marketplace. Rakuten now encompasses over 70 businesses worldwide spanning e-commerce, digital content, communications and fintech that reach more than 1 billion members around the globe. You may have seen our logo as official jersey badge partners on the jerseys of FC Barcelona previously or currently on the jerseys of The Golden State Warriors who won the 2017 NBA Championship.

Rakuten Advertising is the marketing and advertising arm of Rakuten, focused on helping the world’s leading brands find new customers and maximise the returns from their advertising budgets.

**Summary**
Rakuten Advertising is looking for a Manager to head our Systems Analysis team Reporting into the Director, Business Systems Analysis, this is a new role which brings together our analysis capabilities from operational and process automation teams. This role will be responsible for developing teams which analyse and evangelise automation opportunities and process improvements; as well as develop and manage projects to drive efficiency, improve quality of work, and generate new data and insights across Rakuten. Systems Analysis will field requests from across the organisation, working directly with Operations, Process Automation and Engineering to deliver appropriate improvements, as well as with Product Development to coordinate resources and ensure appropriate solution design.

**Responsibilities**
- Collaborate with Process Automation, Operations, and beyond to deliver projects, ensuring timely execution through high-quality estimates and timelines
- Lead your team to develop and refine methodologies, tools, and templates to allow for the successful execution of analytic deliverables, including process and solution documentation
- Deeply integrate with Rakuten Advertising teams to proactively identify opportunities for improvement
- Create predictability and understanding of team capabilities and schedules through the creation and implementation of rigorous policies and procedures
- Develop project and team KPIs and reporting methods
- Manage and grow a global team, developing skills and competencies toward mastery

**Required Skills and Experience**:

- English fluency (at least Upper-Intermediate)
- Effective and persuasive communicator; ability to communicate findings and recommendations thoroughly and concisely to company leadership
- Proven success in managing teams in a multi-faceted environment (1+ years required); with the ability and desire to recruit and grow a team
- 3+ years’ experience leading projects to completion on-time while delivering on stated goals is desirable
- Positive attitude, detail oriented with good multitasking and organisation ability
- Demonstrated ability to manage multiple projects and see them through to completion; experience with designing systems for successful analysis and project management
- Experience working with teams around the globe
- Understanding of RPA tooling and SDLC design is highly desirable
- Understanding of ecommerce systems and experience with online advertising is a plus

Great technology is important, but at the end of the day it’s our people that make our company great. We attract, develop and retain the best talent at every level. And we invest in their progress.

For us, diversity isn’t just something that’s nice to have, it’s essential to our success. Different perspectives bring strength to every team. New voices are welcome. Come grow with us. We promise this: we make talent decisions with speed, honesty and respect. Great things happen when talent and opportunity meet.

**#LI-MD1