Director, Technology Account Management

Há 6 dias

Sao Paulo, Brasil MasterCard Tempo inteiro

Responsible for all aspects of the technology and operational relationship with the customer
- Acts as a dedicated resource for key customers
- Establishes working relationships with internal delivery teams, customer support teams and customer contacts
- Helps identify business opportunities through understanding of the customer’s technology infrastructure
- Partners with customers to develop annual business plans and conducts quarterly operational reviews

**Responsibilities**:

- Plays a key role in the development of operational strategies with customer(s)
- Maintains a “team” approach with Sales to execute service delivery plans and notifies them of any potential issues or opportunities
- Establishes working relationships with internal support delivery teams, customer support team and customer contracts
- Partners with customers to develop annual business plans and conduct quarterly reviews
- Develops and maintains strong relationships with the customer and local colleagues in the market
- Reviews changes to rules, products, tools and services with the customer, and gathers feedback from customers
- Oversees process to ensure customer needs around training and communication of operational enhancements are met
- Helps coach team members and identify talent

Experiences
- Extensive experience and demonstrated consistent success in project management including managing complex projects, scoping multiple work-streams and working across multiple teams/geographies
- Demonstrates initiative in creating go-to-market product strategies, often partnering with Product Sales
- Demonstrated expertise in project management methodology and at least one specialized area of TAM
- Familiar with coaching and hiring project/ program managers

**COVID-19 Considerations**

**Corporate Security Responsibility**All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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