Dispute Analyst
2 semanas atrás
CMA CGM Logistics is part of the group CMA CGM covering all the aspects of Supply Chain.
Present in more than 120 countries, CMA CGM Logistics CMA CGM Logistics is also the supply, receipt, storage, order preparation, customs, transport to production sites (or via platforms).
Analyze and close all coming disputes respecting internal target (maximum of 7 days)
**Guarantee the cash impact of approximately**:
**DISPUTE - FREIGHT AND D&D**: 21M USD
Support customer on all their complaints about received invoices
Ensure that before the dispute is closed, the problem is solved in system
Request SQ (Special Quotation) update for the sales team to avoid future errors
Control all invoices canceled and/or to be invoiced on system
Ensure that all handled problems are well registered in GETPAID system for KPI reasons
Support SSC to perform with the procedure decided as per analyses done
Attend Sales team and customer in order to harmonize the communication.
Do alignments with SSC to improve the quality on procedures.
Work together and support all internal teams to ensure that all procedures are done correctly
Support customer to absorb a cost from terminal and make a reimbursement
Generate all reports necessary to support operation
Escalate unresolved disputes/pending RFIs (Requests For support)
CMA CGM Logistics is part of the successful CMA CGM Group, the world's 3rd largest container shipping company
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