Disputes with Voice Analyst

Há 4 dias

Santos, São Paulo, Brasil A.P. Moller - Maersk Tempo inteiro R$40.000 - R$80.000 por ano

We have a vision beyond the ocean: integrating container logistics, connecting and simplifying our customers' supply chains. We rely on our people to make this happen

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful career path.

What do we offer?

We are on a revolutionary journey to simplify global trade, which will give us the chance to make a huge impact on the world economy and your career. With significant personal responsibility, you will enhance your industry knowledge and build highly valued communication and commercial skills in customer-facing roles – quite possibly at a pace that will surprise you.

Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is passionate about being focused on customers and colleagues.

And thanks to our global scale, you will be well positioned to explore opportunities at Maersk around the world. Many other highlights include state-of-the-art talent development initiatives and competitive benefits.

Our opportunity: Disputes with Voice Analyst 

Location: Santos/SP

Work Model: Hybrid (3 times a week in the office)

Key Responsibilities:

  • End to end disputes handling, from case logging to resolution alignment with the customer

  • Analyze dispute cases following Global Disputes SOP and/or country-specific procedure

  • Perform amendments in Maersk Core systems for accepted disputes

  • Communicate with customers via phone and email to gather additional information or align on resolution and promise to pay

  • Address root causes by coordinating with Maersk responsible parties or customers

  • Collaborate with internal stakeholders to clarify dispute cases

  • Participate in projects related to customer account clean-up, automation, and process improvements

  • Perform ad hoc tasks as needed, such as gembas, report creation, and audits

Who are we looking for:

  • Background: Strong experience in customer service, collections, or disputes within a BPO or customer-facing environment

  • Communication Skills: Excellent verbal, written, and presentation skills

  • Clarity: Ability to convey findings and resolutions clearly and concisely to customers

  • Analytical Acumen: Strong attention to detail and analytical skills

  • Process Adherence: Compliant with process execution guidelines

  • Collaboration: A team player with proven ability to work independently, prioritize, and handle pressure

  • Relationship Building: Skilled at establishing good working relationships both internally and externally

  • Proactive Work Ethic: Takes initiative to identify necessary tasks

  • Organizational Skills: Efficiently manages multitasking, prioritization, and meeting deadlines

  • Software Proficiency: Proficient in Microsoft Office Suite, especially Outlook, Excel, Word, and PowerPoint

Qualifications

  • Bachelor's Degree in any course. Logistics/Supply chain related fields preferred

  • At least 2 years of work experience - BPO/Logistics or Other Industries

  • Industry experience in any of the following: supply chain, ocean carrier, transportation logistics, & shipping logistics is highly preferred

  • Fluent in Spanish/Portuguese (AS NEEDED) and English Language both verbal and written

  • Experience using any CRM especially , AFLS, Athena,  MePC, CMD (Customer Master Data), Web Based – Maersk System is nice to have

  • Must be proficient in MS Office programs such as Excel, Word, and Outlook

  • Amenable to work on night shift and hybrid set up.

At Maersk, we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including—but not limited to—gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a true source of strength for building high-performance teams.

#LI-MQ1

Who we are:

A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers' supply chains. As a global leader in transportation services, we operate in 130 countries and employ around 70,000 people.

With a simple offering of end-to-end products and digital services, continuous customer engagement, and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing 

  • Collections Finance Analyst

    2 semanas atrás

    Santos, São Paulo, Brasil ZIM Tempo inteiro R$40.000 - R$60.000 por ano

    We are looking for a Collections Finance Analyst that will handle the following:Deep analyze in outstanding freight and chargesGive better support to key account, calling and having meeting to solve any pending caseAnalyze all the cases over 10 avoiding damage our KPIDaily monitoring on bank's activity (BRL accounts) with focus on collected amount and...

  • Documentary Credit Analyst

    1 semana atrás

    Santos, São Paulo, Brasil StoneX Group Tempo inteiro R$60.000 - R$120.000 por ano

    Overview:Conectando clientes aos mercados – e talentos às oportunidadesCom 4.300 funcionários e mais de clientes de varejo e institucionais em mais de 80 escritórios espalhados pelos cinco continentes, somos um fornecedor listado na Fortune 100 e listado na Nasdaq, conectando clientes aos mercados globais – com foco em inovação, conexão humana e...

  • FinOps Analyst

    2 semanas atrás

    Santos, São Paulo, Brasil MAERSK Tempo inteiro R$90.000 - R$120.000 por ano

    We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happenJoin us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a...

  • Crew Analyst

    Há 6 dias

    Santos, São Paulo, Brasil CMA CGM Tempo inteiro R$40.000 - R$60.000 por ano

    Mercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation.Responsibilities and dutiesYou shall:• Comply with IMS and all relevant international rules and...

  • Crew Analyst

    Há 6 dias

    Santos, São Paulo, Brasil Mercosul Tempo inteiro R$55.000 - R$85.000 por ano

    Mercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation.Responsibilities and dutiesYou shall: Comply with IMS and all relevant international rules and...

  • CX Data Analyst – Continuous Improvement

    1 semana atrás

    Santos, São Paulo, Brasil MAERSK Tempo inteiro R$60.000 - R$120.000 por ano

    We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happenJoin us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a...

  • Personnel Logistics Analyst

    2 semanas atrás

    Santos, São Paulo, Brasil singlebuoy Tempo inteiro

    Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's True. Blue. Transition. Now, see how a role change can develop you, and us, even more.About Us:SBM Offshore is the world's deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more...

  • Night Operations Analyst

    2 semanas atrás

    Santos, São Paulo, Brasil Svitzer Tempo inteiro R$40.000 - R$80.000 por ano

    𝐕𝐚𝐠𝐚: 𝐀𝐧𝐚𝐥𝐢𝐬𝐭𝐚 𝐝𝐞 𝐎𝐩𝐞𝐫𝐚𝐜̧𝐨̃𝐞𝐬 𝐍𝐨𝐭𝐮𝐫𝐧𝐨 - 𝐂𝐞𝐧𝐭𝐫𝐚𝐥 𝐝𝐞 𝐎𝐩𝐞𝐫𝐚𝐜̧𝐨̃𝐞𝐬 𝐝𝐞 𝐑𝐞𝐛𝐨𝐜𝐚𝐝𝐨𝐫𝐞𝐬 Local: Santos/SPA Svitzer, líder global em serviços de reboque portuário, está em busca de...

  • Dispute Analyst

    Há 8 horas

    Santos, Brasil CMACGM Tempo inteiro

    CMA CGM Logistics is part of the group CMA CGM covering all the aspects of Supply Chain. Present in more than 120 countries, CMA CGM Logistics CMA CGM Logistics is also the supply, receipt, storage, order preparation, customs, transport to production sites (or via platforms). Analyze and close all coming disputes respecting internal target (maximum of 7...

  • Business Analyst

    1 semana atrás

    Santos, Brasil HCLTech Tempo inteiro

    Business Analyst (Financial)**Add resumes in English**• Ensure JDE, Trintech, and other financial applications are compliant with Gallagher's IT Policy. Build plans to enforce compliance with IT policy and standard user management processes. • Evaluate SOC reports to ensure vendor and application compliance and surface risks. Skills Required: Relevant...

  • Recovery Analyst

    1 semana atrás

    Santos, Brasil CMACGM Tempo inteiro

    CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group. Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. Present in over 160 countries through 755 offices, 750 warehouses, equipped with a...

  • Commercial Analyst-shvn Commercial

    2 semanas atrás

    Santos, Brasil Stolt-Nielsen Limited Tempo inteiro

    Conduct research to understand the history of market trends on service over time, proposing changes to the price as necessary to maximize results. Review invoices to ensure billing accuracy. Review services information to ensure billing and reconciles the amount with balance sheet and reports acting to solve discrepancies. Responsible for interpreting...

  • Documentary Credit Analyst

    Há 4 dias

    Santos, Brasil StoneX Group Tempo inteiro

    Overview: **Conectando clientes aos mercados - e talentos às oportunidades** Com 4.300 funcionários e mais de 400.000 clientes de varejo e institucionais em mais de 80 escritórios espalhados pelos cinco continentes, somos um fornecedor listado na Fortune 100 e listado na Nasdaq, conectando clientes aos mercados globais - com foco em inovação, conexão...

  • Collections Finance Analyst

    Há 2 dias

    Santos, Brasil ZIM Tempo inteiro

    **We are looking for a Collections Finance Analyst Receivable Assistant that will handle the following**: Deep analyze in outstanding freight and charges Give better support to key account, calling and having meeting to solve any pending case Analyze all the cases over 10 avoiding damage our KPI Daily monitoring on bank’s activity (BRL accounts) with...

  • Crew Analyst

    2 semanas atrás

    Santos, Brasil American President Lines Tempo inteiro

    Mercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation. OverviewPosition: Crew Analyst. Location: Santos, BR. Responsibilities and dutiesComply with IMS...

  • Crew Analyst

    1 semana atrás

    Santos, Brasil American President Lines Tempo inteiro

    Mercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation. Overview Position: Crew Analyst. Location: Santos, BR. Responsibilities and duties Comply with...

  • Business Analyst

    2 semanas atrás

    Santos, Brasil Dev-Pro Tempo inteiro

    **Description**: **What's in it for you**: - Join a team with an excellent and supportive work culture; thrive in a professional environment that enables every member to grow and achieve their best - Advance your English skills through daily spoken and written communication with English native speaker colleagues **Is that you?** - 3+ years' experience as a...

  • Video Content Analyst

    Há 15 horas

    Santos, Brasil Blu Selection Tempo inteiro

    Are you interested in social media?Do you speak Danish and English fluently?Do you like to watch short videos?If the answer is yes, then you must start your career in a globally present organization working as a Video Content Analyst.Do you want to learn more about social media regulation, digital freedom of speech, internal controls or maybe even learn...