Disputes with Voice Analyst

We have a vision beyond the ocean: integrating container logistics, connecting and simplifying our customers' supply chains. We rely on our people to make this happen

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful career path.

What do we offer?

We are on a revolutionary journey to simplify global trade, which will give us the chance to make a huge impact on the world economy and your career. With significant personal responsibility, you will enhance your industry knowledge and build highly valued communication and commercial skills in customer-facing roles – quite possibly at a pace that will surprise you.

Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is passionate about being focused on customers and colleagues.

And thanks to our global scale, you will be well positioned to explore opportunities at Maersk around the world. Many other highlights include state-of-the-art talent development initiatives and competitive benefits.

Our opportunity: Disputes with Voice Analyst 

Location: Santos/SP

Work Model: Hybrid (3 times a week in the office)

Key Responsibilities:

• End to end disputes handling, from case logging to resolution alignment with the customer

• Analyze dispute cases following Global Disputes SOP and/or country-specific procedure

• Perform amendments in Maersk Core systems for accepted disputes

• Communicate with customers via phone and email to gather additional information or align on resolution and promise to pay

• Address root causes by coordinating with Maersk responsible parties or customers

• Collaborate with internal stakeholders to clarify dispute cases

• Participate in projects related to customer account clean-up, automation, and process improvements

• Perform ad hoc tasks as needed, such as gembas, report creation, and audits

Who are we looking for:

• Background: Strong experience in customer service, collections, or disputes within a BPO or customer-facing environment

• Communication Skills: Excellent verbal, written, and presentation skills

• Clarity: Ability to convey findings and resolutions clearly and concisely to customers

• Analytical Acumen: Strong attention to detail and analytical skills

• Process Adherence: Compliant with process execution guidelines

• Collaboration: A team player with proven ability to work independently, prioritize, and handle pressure

• Relationship Building: Skilled at establishing good working relationships both internally and externally

• Proactive Work Ethic: Takes initiative to identify necessary tasks

• Organizational Skills: Efficiently manages multitasking, prioritization, and meeting deadlines

• Software Proficiency: Proficient in Microsoft Office Suite, especially Outlook, Excel, Word, and PowerPoint

Qualifications

• Bachelor's Degree in any course. Logistics/Supply chain related fields preferred

• At least 2 years of work experience - BPO/Logistics or Other Industries

• Industry experience in any of the following: supply chain, ocean carrier, transportation logistics, & shipping logistics is highly preferred

• Fluent in Spanish/Portuguese (AS NEEDED) and English Language both verbal and written

• Experience using any CRM especially , AFLS, Athena,  MePC, CMD (Customer Master Data), Web Based – Maersk System is nice to have

• Must be proficient in MS Office programs such as Excel, Word, and Outlook

• Amenable to work on night shift and hybrid set up.

At Maersk, we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including—but not limited to—gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a true source of strength for building high-performance teams.

#LI-MQ1

Who we are:

A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers' supply chains. As a global leader in transportation services, we operate in 130 countries and employ around 70,000 people.

With a simple offering of end-to-end products and digital services, continuous customer engagement, and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing