Sr Dir, Technical Services

São Paulo, São Paulo, Brazil Global Customer Support Full-time Ref ID: JR-007368

**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Who We Are**

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

**Your Career**

The Senior Director Technical Services - LATAM is a key member of the Palo Alto Networks Technical Services Leadership Team, responsible for leading the post-sales technical services organization in the Latin America (LATAM) region. This role focuses on driving exceptional customer outcomes, ensuring value realization, and fostering operational excellence.

This leader will collaborate closely with sales peers in LATAM to align technical services strategies with regional business objectives and customer needs. They will lead a team of technical experts, focusing on the deployment and adoption of Palo Alto Networks solutions, with a specific emphasis on Prisma Access Browser. This high-visibility, high-impact role reports directly to the VP of Global Technical Services and requires a strategic thinker, exceptional leader, and strong collaborator who thrives in a dynamic environment.

**Your Impact**
- Lead the LATAM region's post-sales Technical Services team, focusing on rapid and reliable deployments and customer value realization, tailored to the unique needs of the LATAM market.
- Collaborate closely with LATAM sales leadership to align technical services strategies with regional sales goals, customer requirements, and market dynamics.
- Drive initiatives to optimize workflows, reduce bottlenecks, and ensure operational efficiency specifically within the LATAM region, including improving deployment times, resource utilization, and the accuracy of delivery forecasts.
- Develop and maintain strong relationships with LATAM customers and executive-level leadership to gain insights and feedback on improving the post-sales experience and ensure customer satisfaction. Lead in critical customer situations within the LATAM region.
- Tailor the delivery of the global Prisma Access Browser (PAB) deployment team to the specific requirements and nuances of the LATAM market.
- Build a strong cross-functional interlock and operating cadence with LATAM Sales, Center of Excellence, Product Management, and Technology teams to improve product delivery methodologies, inform product quality, and drive continuous improvement in the region.
- Own and drive the overall technical services delivery experience for LATAM customers; measure, monitor, and report overall customer outcomes, satisfaction, and drive programs to assure continuous improvement within the LATAM organization and across the customer base in the region.

**What You Bring**
- Deep understanding of the LATAM market dynamics and customer expectations.
- Proven ability to collaborate effectively with internal stakeholder groups like sales, product development and support teams to drive customer success and achieve regional business objectives.
- Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs.
- Passion for creating diverse teams and a customer obsessed, outcomes focused culture. Ability to inspire and attract the best talent.
- Ability to create a strategy and align resources to execute. Focus on the long term miss