Senior Solutions Architect

1 dia atrás

Sao Paulo, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

7+ years of customer-facing contact center experience, preferably in the enterprise space
BA/BS degree preferred or equivalent work experience required
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with scripting (e.g. python, java, c#,.NET, Node.js)
Fluent Brazilian Portuguese

Amazon Web Services is looking for Solutions Architects to help establish Amazon Connect as the market leader for Contact Center services. Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS.

This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.

About Us
The Amazon Connect team is creating and migrating large scale and compelling workloads on AWS. You will be engaging with and influencing technical teams requiring AWS expertise and in so doing will be making a significant impact on Amazon’s customers.

You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of enterprise customers.

Key job responsibilities

**Roles & Responsibilities**:
Ensure customer success in building and launching Amazon Connect solutions

Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud

Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS

Capture and share best-practice knowledge amongst the AWS solutions architect community

Author or otherwise contribute to AWS customer-facing publications such as whitepapers, blogs, and technical guides

Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates

Act as a technical liaison between customers, partners, service engineering teams and support

5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud
Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#,.NET, or Node.js)
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
Experience in technology/software sales, pre-sales, or consulting
Application, server, and/or network security
Hands-on experience with Amazon Web Services
Fluent Spanish Speaker

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