Customer Success Manager

2 semanas atrás


Sao Paulo, Brasil Satellitus Tempo inteiro

Customer Success Manager (CSM) é o profissional que realiza o atendimento das empresas clientes e as orienta no uso do produto ou serviço.

**O que você vai fazer?**
- Analisar a saúde da carteira;
- Identificar oportunidades de upsell, cross sell;
- Criar planos de ação para clientes em zona de risco;
- Monitorar e executar ajustes contratuais;
- Criar e acompanhar os planos de sucesso;
- Criar e atualizar materiais de boas práticas e cases de clientes;
- Fazer treinamento para os clientes;
- Realizar EBRs com clientes demonstrando valor alcançado. Além de outras atividades pertinentes à área.
- Realizar EBRs com clientes demonstrando valor alcançado. Além de outras atividades pertinentes à área.

Tipo de vaga: Efetivo CLT

**Benefícios**:

- Assistência médica
- Assistência odontológica
- Seguro de vida
- Vale-refeição
- Vale-transporte

Horário de trabalho:

- De segunda à sexta-feira
- Turno de 8 horas

Tipos de pagamento adicional:

- 13º salário
- Bônus


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