Process Lead, Latam 3p

2 semanas atrás


São Paulo, Brasil Amazon Tempo inteiro

DESCRIPTION

At Amazon, we're working to be the most Customer-centric company on earth, so we are constantly looking for ways to improve delivery experience. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through multiple fulfillment channels.

Key job responsibilities
- Experience in managing process and operational escalations
- Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
- Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps
- Be a SME for the process and a referral point for peers and junior team members
- Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
- Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
- Ability to perform deep dive in the process and come up with process improvement solutions

BASIC QUALIFICATIONS
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

PREFERRED QUALIFICATIONS
- Bachelor's degree



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