Premium Support Specialist

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Ensuring that our global community is safe and empowered to create and enjoy content is a core value at Tik Tok. The Global Monetization Integrity (MI) team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and ensuring advertiser quality on our platform.

As an Advertiser Experience Premium Support Specialist in our Monetization Integrity team, you will have a selected list of clients (including Key Accounts and Mid Market from different LATAM countries) to proactive engage with local Sales teams on all integrity issues, and work with cross-functional stakeholders in Policy, Operations, Training, Product and Process to identify, quantify and deliver solutions and give the proper support according to their needs.

**Responsibilities**:
1. Partner with cross-functional teams, in particular our Sales function to contribute to strategic projects as well as solving ongoing problems and client needs;
2. Build strong and strategic relationships with leaders and teams across the Sales and Monetization Integrity departments at TikTok;
3. Improve operational metrics, build initiatives and proactively communicate regular updates, concerns, trends, ideas and the impact of work to internal stakeholders;
4. Effectively guidance and communicate our broader policy approach to internal and external audiences, representing specific policy areas as required;
5. Work closer to our team in development of plan of action, business cases, product and process improvements to ensure the results contribute to overall company, product, customer, and community experience goals, maintaining an open mind and clear communication;
6. Raise data-informed insights to drive new processes and initiatives;
7. Identify trends to enhance the support and detection processes and improve team efficiency;
8. Consult and coach sales teams & advertisers to achieve greater results on TikTok platforms.

**Qualifications**:
1. English and Portuguese fluency to communicate with internal and external stakeholders;
2. Proven experience and background in a support operation;
3. Demonstrate considerable experience initiating and driving projects to completion with autonomy and also team work;
4. Previous experience in Trust and Safety or Advertiser Integrity environments for internet platforms;
5. Experience working collaboratively in a global, diverse team and environment;
6. Entrepreneurial mindset, self-driven, independent thinker, comfortable dealing with ambiguity and experience working in fast-paced environments with a passion to innovate.
7. Keep pioneering and innovating instead of relying on resources or past achievements, avoiding unnecessary procedures;
8. Have great communication skills. Be accurate, concise and straightforward, always using facts to drive communication and form conclusions;
9. Be able to work from the SP Office Tower 3 times per week;
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.