Operations Analyst

2 semanas atrás


Sao Paulo, Brasil Mozper Tempo inteiro

About Mozper
Mozper is a debit card and app designed for kids and parents in Latin America. We let parents give their kids an allowance and set spending rules so they can't blow it all on video games. Parents can also assign chores, and track saving goals. In this way, children get a hands-on, real-world financial education appropriate for the digital era.

**Your responsibilities include**:

- Build and develop processes for the CX area.
- Guide our customers through the Mozper app.
- Fraud tracking and dispute mediation.
- Innovate and seek improvements through processes and technological resources with the Product Team to improve the experience of customers and staff.

**Requirements**:

- User focus and problem solving mindset.
- Logical and proactive thinking.
- Experience in customer service platforms (must have).
- Startup experience is a plus.
- Fintech industry knowledge is a plus.
- Availability to work from 12pm to 9pm
- Excellent writing and spelling (will be evaluated).
- Intermediate Excel (will be evaluated).

**Benefits**:

- Competitive compensation package.
- Meal allowance.
- Health Insurance
- Life Insurance
- Language Training
- Opportunity to work on a product that is focused on improving the lives of the next generation.



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