Customer Service Assistant

2 semanas atrás


Santos, Brasil ZIM Tempo inteiro

Manage customer queries, ensuring quick responses and efficient solutions.
- Assist in problem resolution and support the customer experience at all stages of the process
- Collaborate with other teams to ensure a complete and satisfactory service
- Maintain service records and follow up on requests to ensure a quality experience.

**Requirements**:

- Upper intermediate to advanced English level
- Office 365 mainly excel and word
- Previous experience in customer service.
- Excellent verbal and written communication skills
- Ability to solve problems with empathy and efficiency
- Familiarity with customer service tools and systems.

Function:
Countries & Business Development

Publish in Internal Career Page:
No



  • Santos, São Paulo, Brasil ZIM Tempo inteiro R$30.000 - R$60.000 por ano

    We are looking for an Accounts Receivable Assistant that will handle the following:Daily monitoring on bank's activity (BRL accounts) with main focus on collected amount and customer open balance aiming on time reconciliation.Reconciling cash receipts and depositPosting customer payments & making bank deposits. Direct contact with ZIM's customers.Preparing...


  • Santos, São Paulo, Brasil ZIM Integrated Shipping Services Tempo inteiro R$40.000 - R$60.000 por ano

    We are looking for an Accounts Receivable Assistant that will handle the following:Daily monitoring on bank's activity (BRL accounts) with main focus on collected amount and customer open balance aiming on time reconciliation.Reconciling cash receipts and depositPosting customer payments & making bank deposits.Direct contact with ZIM's customers.Preparing...


  • Santos, Brasil ZIM Integrated Shipping Services Ltd. Tempo inteiro

    We are looking for an Accounts Receivable Assistant that will handle the following: Daily monitoring on bank’s activity (BRL accounts) with main focus on collected amount and customer open balance aiming on time reconciliation.Reconciling cash receipts and depositPosting customer payments & making bank deposits.Direct contact with ZIM’s...


  • Santos, Brasil ZIM Tempo inteiro

    **We are looking for a Customer Service Representative that will handle the following**: - Check and handle drafts sent by the clients to avoid any misinformation. - Check VGM data in the system to check for missing information - Late arrival requests control - Loading intention - Print originals Bl and make them available to the clients. - Communicate with...


  • Santos, São Paulo, Brasil ZIM Tempo inteiro

    **We are looking for a Customer Service Representative that will handle the following**:- Check and handle drafts sent by the clients to avoid any misinformation.- Check VGM data in the system to check for missing information- Late arrival requests control- Loading intention- Print originals Bl and make them available to the clients.- Communicate with...


  • Santos, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$30.000 - R$50.000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to deliver exceptional service to our customers. This role involves handling customer inquiries, resolving issues efficiently, and providing expert product knowledge.Respond to customer inquiries via phone, email, or chat in a timely manner.Resolve customer complaints by...


  • Santos, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$20.000 - R$30.000

    As a highly skilled professional, you will be responsible for delivering exceptional customer service and ensuring seamless communication with clients.Main ResponsibilitiesYou will verify drafts sent by clients to guarantee accuracy and completeness.You will utilize the system to identify missing information in VGM data.You will proactively follow up on...


  • Santos, Brasil ZIM Tempo inteiro

    We are looking for Customer Representative in our Santos branch! **In this role you will**: Check and handle drafts sent by the clients to avoid any misinformation. Check VGM data in the system to check for missing information Follow up on invoices to avoid correctors. Send invoices for payment to clients as soon as the vessel sails. Print originals Bl...


  • Santos, Brasil CMACGM Tempo inteiro

    **SCOPE OF RESPONSABILITIES**: Identify and assess customer’s needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Act according to target accomplishment Generate sales lead Handle...


  • Santos, Brasil ZIM Tempo inteiro

    We are looking for Customer Representative in our Santos branch! **In this role you will**: Check and handle drafts sent by the clients to avoid any misinformation. Check VGM data in the system to check for missing information Follow up on invoices to avoid correctors. Send invoices for payment to clients as soon as the vessel sails. Print originals Bl...