Field Service Project Coordination

Field Service Project Coordination - Propulsion **Field Service Project Coordinator - Propulsion** - Wärtsilä Parts and Field Service is now looking for an enthusiastic Field Service Project Coordinator to join our skilled Propulsion team in the Americas. - Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea? We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard? **What will you be doing?** - As a Field Service Project Coordinator, you will be responsible for project managing and supporting larger scope Field Propulsion Service jobs, in accordance with the strategy, action plan and business needs. - This position reports to Field Service Operations Manager. **Duties and Responsibilities**: - Evaluate the Field Propulsion Service demand during the year and define appropriate actions (including recruiting). - Development of your team competencies as required to address current and future needs. - Ensure that the team is utilized effectively, having the right people in the right place at the right time. - Moderate on-call expectations to support customers and engineers in the field. - Handle Jobs defined as "Field Service Projects" (Case by Case Review and define) - Learn local customs, Logistics and other related support task rules - Travel is required, estimated at 30%, however could be more or less depending on the necessity at site during delivery of Field Service Projects. - Responsible for briefing (Conducting Kick-off Meetings) and debriefing of the engineers (Conducting after Action Reports.) - Utilizing the manpower in a fair and cost-effective way, follow and coach Field Service personnel in the field. - Foster strategic relationships with institutes of leaning to attract and develop talent. - Manage and maintain internal and external relationships, focused on achieving company targets. - Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Field Service). - Contribute to the annual budget preparation and service forecast evaluations. - Set the individual performance and development targets of your team. - Monitor Field Service KPI's (Key Performance Indicators) such as Work in Progress, Time to Invoice, Margin, Orderbook, Quality, and Safety. **Main Requirements**: - Bachelor’s degree in engineering, or technical university or 3-5 years of equivalent work experience in a technical service-minded organization is desired. - 3-5 years of job-related experience with a technical degree and/or bachelor’s degree, and some project management experience or training is required. - Service management skills and/or experience with coordinating service teams is desirable. - PMP certification or Master’s Degree in Project Management is desirable. - Experience within a Mechanical/Maritime environment organization with an international scope is seen as an advantage. - Understanding of the Field Service process and technical understanding of marine products and services, specifically in the Propulsion portfolios. - English language proficiency, advanced Spanish and/or Portuguese is a benefit. - Be proficient with process tools, such as SalesForce (CRM), Qlikview and FS Mobility - High integrity - Passionate about people - Customer focus - Strong focus on quality and safety - Excellent communication skills (verbal and written) in languages needed to support the team - Good negotiating skills - Strong organizational skills - Team player mindset - Ability to lead persons of different cultural backgrounds - Good understand of profit and loss and cost to serve **Why you & us?** - We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. - We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where y