Technology Services Delivery Specialist

Há 13 horas

Contagem, Brasil Selpe | Trabalhe conosco! Tempo inteiro

Owns the tactical leadership of users support, including definition and reviews of SOPs, guidelines to third parties, plus service delivery audit;
- Tactical management of vendor partnership for the ongoing operations within the region for hands and eyes support within the region;
- Coordinate the operations for L1 according to the established processes and IT guidelines in place within Tech Services;
- Works closely with the Tech Services Leadership in region to ensure that the end users are assisted on all their needs with robust processes in place;
- Define track and control the processes to maintain accurate controls on hardware and software inventory for computing, telecommunications and software following the global standards;
- Write RFPs to hire and onboard vendors and follow up the wing-to-wing lifecycle of the vendor while the contract exists;
- Communicate project progress, prioritization status and manage conflicts with third parties and internal teams;
- Partner with Digital Operations Management team to ensure correct monitoring and escalation of regional issues of services under the team capacity;
- Build, deliver and support processes to manage technical debt for the areas related to Tech Services.
- Master's/Bachelor on STEM courses, Information Systems and Computer Science preferred;
- Working knowledge of enterprise tools management, such as ServiceNow;
- Working knowledge of IT Vendor management and contract management;
- Understanding of network, UC and identity management concepts;
- Experience on ITIL framework and follow Incident, Change and Problem management practices;
- 5+ years of service delivery experience;
- Past solid experiences on project management role;
- Advanced English required, with ability to join calls and fully understand and participate on discussions, as well as advanced reading and writing skills;
- Strong background working in other types of manufacturing industries desired;
- ITIL V4 knowledge and/or certification is a plus.

  • Technology Services Delivery Specialist

    2 semanas atrás

    Contagem, Brasil Wabtec Tempo inteiro

    .It’s not just about your careeror your job title it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership...

  • Technology Services Delivery Specialist

    2 semanas atrás

    Contagem, Brasil Wabtec Tempo inteiro

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Technology Services Delivery Specialist

    2 semanas atrás

    Contagem, Brasil Wabtec Tempo inteiro

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Is Project Management Specialist

    1 semana atrás

    Contagem, Brasil ABB Tempo inteiro

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: IS Service...

  • Director of Digital Workplace Technology Services

    Há 4 dias

    Contagem, Brasil Wabtec Corporation Tempo inteiro

    Director of Digital Workplace Technology ServicesJoin Wabtec Corporation as a Director of Digital Workplace Technology Services. The Director of Digital Workplace Technology Service plays a pivotal role in empowering organizational success through the innovative use of Microsoft 365 technologies, driving efficiency, and enabling collaboration at scale and...

  • Physics Specialist

    Há 3 dias

    Contagem, Brasil Innodata Inc. Tempo inteiro

    Join to apply for the Physics Specialist role at Innodata Inc.Innodata (NASDAQ: INOD) is a leading data engineering company with more than 2,000 customers and operations in 13 cities.We are an AI technology solutions provider for technology, financial services, insurance, technology, law, and medicine, delivering AI and data solutions at scale.About The...

  • IT Business App Specialist

    1 semana atrás

    Contagem, Brasil RHI Magnesita Tempo inteiro

    **Role Description** - Responsible by management of Digital Transformation (DT) service providers related to Application Delivery Department, accordingly the Global Purchasing Process policies. - Responsible for the governance of global Opex budget management supporting Application Delivery Department managers to execute it. - Support the Application...

  • Director of Digital Workplace Technology Services

    3 semanas atrás

    Contagem, Brasil Wabtec Corporation Tempo inteiro

    Director of Digital Workplace Technology ServicesJoin to apply for the Director of Digital Workplace Technology Services role at Wabtec Corporation Director of Digital Workplace Technology ServicesJoin to apply for the Director of Digital Workplace Technology Services role at Wabtec Corporation Get AI-powered advice on this job and more exclusive...

  • Physics Specialist

    2 semanas atrás

    Contagem, Brasil Innodata Inc. Tempo inteiro

    Join to apply for the Physics Specialist role at Innodata Inc. Innodata (NASDAQ: INOD) is a leading data engineering company with more than 2,000 customers and operations in 13 cities. We are an AI technology solutions provider for technology, financial services, insurance, technology, law, and medicine, delivering AI and data solutions at scale. About...

  • Physics Specialist

    1 semana atrás

    Contagem, Brasil Innodata Inc. Tempo inteiro

    Join to apply for the Physics Specialist role at Innodata Inc. Innodata (NASDAQ: INOD) is a leading data engineering company with more than 2,000 customers and operations in 13 cities. We are an AI technology solutions provider for technology, financial services, insurance, technology, law, and medicine, delivering AI and data solutions at scale. About...