Sr Manager of Rider Experience
Há 7 dias
**Sr Manager of Rider Experience**
**Responsibilities**:
1.conducting researches in local rider commuties around riders' experince.
2.design and build localized rider service system and strategies to enhance rider experience 3.collabrate with product team on build product features to optimize piplines of delivery 4.develop feedback channels and collect rider feedback to optimize strategies and products.
**Job Requirements**:
1.At least 3 years of experience in strategy operations in fields such as customer service and experience enhance, with experiences of leading strategy operations or strategy product teams for complex business initiatives;
2.Strong team management and communication skills, capable of effectively leading and motivating team members while fostering cross-team collaboration;
4.both fluent in English and Portuguese
Pay: From R$800,000.00 per month
Work Location: In person
Application Deadline: 26/08/2025
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