Sr Manager of Rider Experience

**Sr Manager of Rider Experience****Responsibilities**:1.conducting researches in local rider commuties around riders' experince.2.design and build localized rider service system and strategies to enhance rider experience 3.collabrate with product team on build product features to optimize piplines of delivery 4.develop feedback channels and collect rider...

Job Description:As a Service Excellence Manager, you will play a pivotal role in enhancing the overall experience of our platform riders. Your primary responsibility will be to design and operate efficient processes that link rider service with continuous improvement of basic systems and product links.Key areas of focus include continuously improving rider...

Head of Rider CultureAs a senior leader, you will play a pivotal role in enhancing team loyalty and promoting a positive work environment.Rider Culture DevelopmentAnalyze pain points faced by riders and collaborate with the team to address them effectively.Develop and implement a comprehensive strategy to foster a sense of community and belonging among...

Job Title: Operations Excellence Manager    Our team is seeking an experienced Operations Excellence Manager to lead the design and operation of our rider service process. The ideal candidate will have a strong background in process improvement and excellent communication skills.    Responsibilities:Develop and implement strategies to improve rider...

Rider Experience StrategistAbout the Role:We are seeking an experienced professional to lead our efforts in understanding and enhancing the rider experience.Key Responsibilities:Conduct research to identify areas for improvement and develop strategies to optimize the rider experience.Collaborate with cross-functional teams to design and implement localized...

Responsibilities: 1、Insight, analysis, find out the pain points of riders, and work closely with the collaborative team to promote the problem to solve the problem from the source and reduce the occurrence of the problem 2、Develop and implement a rider culture development strategy to enhance rider team loyalty 3、Coordinate the large-scale event...

Responsibilities: 1、Insight, analysis, find out the pain points of riders, and work closely with the collaborative team to promote the problem to solve the problem from the source and reduce the occurrence of the problem 2、Develop and implement a rider culture development strategy to enhance rider team loyalty 3、Coordinate the large-scale event...

Responsibilities:1?Insight, analysis, find out the pain points of riders, and work closely with the collaborative team to promote the problem to solve the problem from the source and reduce the occurrence of the problem 2?Develop and implement a rider culture development strategy to enhance rider team loyalty 3?Coordinate the large-scale event project...

**About the Role*** The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. The role's responsibilities is to ensure every aspect of our customer support processes is designed with our customers, and our budget, in mind -...

Job Title: Courier Culture Operations Manager Job Description: As a key member of our team, you will be responsible for developing and implementing strategies to enhance rider culture throughout the year. This includes analyzing rider needs and business changes to create activity plans that meet our goals. Additionally, you will plan and execute monthly...