Adoption Specialist

Há 4 dias

São Paulo SP, Brasil AM53 Tempo inteiro

Accountable and single owner for all OCM ( Organization Change Management) and communication related tasks on the project, reporting to the squad leads and Project Owner Board (POB)
Driver on Newsletters and other initiatives aimed at highlighting achievements of the team and impact of BC2 within Roche (suggest topics, collect from SMEs & streams)
Drive/chase-up/report-back proactively, transparently and autonomously on tasks provided by the POB (request 1:1s/POB attendance where applicable)
Create and drive forward OCM ( Organization Change Management) strategy for the whole project (around the “people-part” of the rolling out the IT solutions, business change as well as project-intern and towards stakeholders) and coach the team around this strategy
Drive communication efforts around business
- and business-process-related changes and efforts (based on project’s PI Planning) and provide guidance, communication templates etc. across all levels of the organization on how to implement those changes
Manage OCM/Comms work transparently and with contextualization in the PI Planning board
Manage prioritization of OCM ( Organization Change Management) /Comms work dynamically in relation to overall project Milestone updates
Do stakeholder Interviews to know the pulse of how BC2 is perceived
Write communication targeted to end-users, stakeholders and higher management
Maintain G+ site
Create communication targeted to end users for rollout
Support with training creation and with the training strategy if required
Manage workload of Communication Specialist jointly with RTE

**Skills**:5 years of relevant OCM ( Organization Change Management) experience
Experience with Prosci ADKAR model
Experience with introducing / changing business processes from a change management point of view
University degree in Communication Management preferred
3 years of relevant experience in multinational company
Experience in creating communication (newsletters, presentations, rollouts comms etc.) targeted for various audiences
Previous experience in software rollouts and communicating with end users
Structured approach, problem-solving, flexible and self-directed with analytical skills
**Required**:
Autonomous, perseverant, proactive
Excellent English language skills (ideally English native speaker or equivalent proficiency); German-speaking is a plus
Familiarity with Google Suite
**Desired**:
Experience working in Pharma structure is an Advantage
Communication - Engish Advanced

  • AI Sales Product Specialist

    Há 7 horas

    São Paulo, Brasil Zendesk Tempo inteiro

    Job Description As an AI Sales Specialist, you'll be responsible for driving the growth and adoption of our full suite of AI products. In this quota-carrying overlay role, you’ll work alongside our Core

  • Customer Success Specialist

    3 semanas atrás

    São Paulo, Brasil AB InBev Tempo inteiro

    About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. The Role Beeslink 3P Customer Success Specialist is responsible for driving the adoption and...

  • AI Specialist, Customer Success

    Há 12 horas

    São Paulo, Brasil Zendesk Group Tempo inteiro

    AI Specialist, Customer Success page is loaded## AI Specialist, Customer Successremote type: In Officelocations: São Paulo, Braziltime type: Full timeposted on: Publié hierjob requisition id: R32129## Job DescriptionThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as...

  • AI Specialist, Customer Success

    Há 12 horas

    São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    AI Specialist, Customer Success page is loaded## AI Specialist, Customer Successremote type: In Officelocations: São Paulo, Braziltime type: Full timeposted on: Posted 2 Days Agojob requisition id: R32129## Job DescriptionThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as...

  • Customer Onboarding Specialist

    2 semanas atrás

    São Paulo, SP, Brasil Validity Tempo inteiro

    **About the Role*** Onboarding Specialists at Validity are enthusiastic problem solvers! The Customer Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Customer Onboarding Specialist will be responsible for onboarding and training new clients with...

  • AI Specialist, Customer Success

    2 semanas atrás

    São Paulo, Brasil Zendesk Tempo inteiro

    Overview Join to apply for the AI Specialist, Customer Success role at Zendesk . The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value...

  • AI Specialist, Customer Success

    Há 2 dias

    São Paulo, Brasil Zendesk Tempo inteiro

    Overview The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk’s Advanced AI Agents. This...

  • AI Specialist, Customer Success

    Há 5 dias

    São Paulo, São Paulo, Brasil Zendesk Tempo inteiro R$60.000 - R$120.000 por ano

    Job DescriptionThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their...

  • LLM Operations

    4 semanas atrás

    São José dos Campos, Brasil Truelogic Software Tempo inteiro

    LLM Operations & Governance Specialist - Marketing Join Truelogic Software as an LLM Operations & Governance Specialist - Marketing. About Truelogic : We are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve delivered top-tier technology solutions to companies of all sizes, from innovative...

  • Kol Operations Specialist

    2 semanas atrás

    São Paulo, Brasil Transsion Tempo inteiro

    KOL Operations Specialist – Infinix Brazil (São Paulo) Location: São Paulo, BrazilDepartment: MarketingIndustry: Smartphone RetailAbout InfinixInfinix is a global smartphone brand committed to delivering cutting-edge technology and stylish design to young consumers.With a strong presence in emerging markets, we're expanding our footprint in Brazil and...