Managing Principal Consultant

Managing Principal Consultant-220007Q3

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

What you'll do:

- Manage a global team of 10 - 15 CSMs each working continuously with a portfolio of Customer Accounts.
- Track and enable your team’s ongoing engagements with customers:

- Guide your team of consultants as they develop a deep understanding of their customers’ business processes, goals, and strategies in relation to their use of NetSuite and adjacent systems.
- Coach Consultants to proactively provide advice, assistance and resources to help their customers generate value from the products and services they have purchased.
- Ensure Consultants build and advise on execution of a strategic roadmap for customers in their portfolio, aligning customers’ long-term strategic plans with near-term quick wins.
- Drive your team to attain measurable value and system health based on a deep understanding of their customers' business needs and NetSuite usage, and be accountable for your team’s results.
- Establish and maintain high standards of functional/technical knowledge of NetSuite and NetSuite internal resources, which consultants will leverage to encourage customers’ adoption of NetSuite. Motivate and enable team to deepen this expertise over time.
- Model and coach on effective customer communication methods, and support consultants as they increase their communication footprint within the customer organization by driving access to decision makers.
- Collaborate with Strategic Initiatives to develop and maintain tools, best practices, and pre-defined solutions for consultants to engage with customers.
- Support the growth of the practice by identifying trends, proposing and implementing improvements in regular activities, and collaborating with Customer Success practice peers to establish and model best practices.
- Collaborate with other stakeholders throughout the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, and Technical Support.
- Recruit and retain talent; provide mentorship and support the development of your functional consultants to create a high-performing team with diverse talents and backgrounds.
- Be measured on the following metrics for your team’s portfolio of accounts: C-Sat, Renewal Rate, Utilization, Hiring, Attrition

Preferred Qualifications / Skills:

- Functional experience with ERP software (NetSuite, Oracle Fusion, Acumatica, Infor, Microsoft Dynamics, Intacct, QuickBooks). *Previous NetSuite product experience and NetSuite ERP Certification strongly preferred but not required.
- Previous experience managing or fulfilling leadership functions in a customer-facing team such as Consulting, Audit, Sales or Customer Support.
- Proven ability to coach and guide team with varied levels of experience.
- Proven ability to collaborate with peers and management team to establish, improve and disseminate operational practices in a high-growth environment.
- Ability to work effectively with team members locally and remotely via phone and Zoom.
- Prior experience managing globally distributed resources in customer-facing environments (as a line manager or engagement manager).
- Proven success in a fast-paced environment working with multiple customers and internal stakeholders in Sales roles.
- Exceptional written and verbal communication skills, analytical skills, and presentation skills. Proven ability to communicate effectively with C-Suite level executives.
- Curiosity and desire for continuous learning and improvement. Proven success developing knowledge with both guided and independent learning.
- Passion for NetSuite and the success of NetSuite customers, and the drive to help customers implement the very best solutions for their businesses.

**Detailed Description and Job Requirements**

An entry-level management position responsible for providing quality work products on customer engagements while managing a small team of consultants. Has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family.

Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. Effectively consults with management of customer organizations. Participates in business development activities. Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improv